Decisions

The Information Commissioner publishes* the final reports on her investigations on this website when she deems them to be of value in providing guidance to both institutions and complainants.

The Office of the Information Commissioner has established the Decisions Database to enable users to search final reports and other decisions, which outline the reasons and principles behind the Commissioner’s decisions and filter them using a number of criteria.

This database is updated regularly and continues to grow as more final reports, decisions and orders are added. The dates indicated refer to the date on which the decision was rendered.

Institutions are legally obliged to abide by an order from the Commissioner unless they apply to the Federal Court for a review of the matter that is the subject of the order. The Access to Information Act does not provide any other alternative to complying with the order. 

To learn more about the Information Commissioner’s orders and her decisions on applications for permission to decline to act on an access request, please visit Frequently asked questions.

Other Corporate publications are available on the website.

* Note

Please note that under subsection 37(3.2) of the Act, final reports cannot be published prior to the expiration of the timelines for applications for judicial review before the Federal Court.

Final reports may only be published a minimum of 36 business days after the date of the final report. When third parties and/or the Privacy Commissioner receive a copy of a final report, the report may only be published 46 business days after the date of the final report.

Filters
Decision Type

1097 decisions found

Jun 9
2025

Library and Archives Canada, 5824-03445

Institution
Library and Archives Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-05743
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than the 36th business day following the date of the final report.
Read more
Jun 6
2025

Library and Archives Canada, 5824-02501

Institution
Library and Archives Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-04822
Summary
Order: provide a final response to the access request no later than 36 business days following the date of the final report.
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Jun 6
2025

Transport Canada, 5824-03229

Institution
Transport Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-00601
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than the 36th business day following the date of the final report.
Read more
Jun 6
2025

Library and Archives Canada, 5824-02637

Institution
Library and Archives Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-02824
Summary
Order: provide a complete response to the access request no later than 60 business days after the date of the final report.
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Jun 6
2025

Health Canada (Re), 2025 OIC 34

Institution
Health Canada
Section of the Act
10(3)
Decision Type
Final report
Summary

The complainant alleged that Health Canada did not respond to an access request within the 30 day or extended period set out in section 7 of the Access to Information Act. The request was for records from specific dates related to parliamentary proceedings in 2021 and 2022 to obtain certain documents related to the Public Health Agency of Canada and the National Microbiology Laboratory. The allegation falls under paragraph 30(1)(a) of the Act.

Health Canada is deemed to have refused access to the requested records under subsection 10(3).

The investigation revealed that, despite having completed consultations and finalized the processing, the response to the access request was then put on hold.

Health Canada advised that the request was placed on hold because, at the time of the planned response to the complainant, it was informed by one of the Offices of Primary Interest (Corporate Services Branch - Security) that multiple investigations into the incident at the National Microbiology Laboratory were still ongoing.

The Information Commissioner advised that the conduct of Health Canada in relation to the request was neither authorized nor justifiable under the Act, as the Act does not authorize an institution to “pause” the response to an access request pending the outcome of an investigation. Furthermore, the Information Commissioner stated that concerns relating to the sensitivity of the information or the impact its disclosure could have on ongoing investigations are appropriately addressed through the timely application of exemptions.

The Information Commissioner notified Health Canada of her intention to order Health Canada to provide a complete response to the access request no later than the 36th business day following the date of the final report.

Health Canada gave notice to the Commissioner that it had already provided a response to the access request. Therefore, the Commissioner advised that it was not necessary for her to issue an order to that effect. 

The complaint is well founded.

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Jun 6
2025

Canada Post (Re), 2025 OIC 33

Institution
Canada Post
Section of the Act
18
19(1)
20(1)(b)
Decision Type
Order
Final report
Summary

The complainant alleged that Canada Post had improperly withheld information under subsections 19(1) (personal information) and 18.1(1) (trade secrets of Canada Post), and paragraph 20(1)(b) (confidential third-party financial, commercial, scientific or technical information) of the Access to Information Act in response to an access request. The request was for the final version of a health and safety strategy report for Canada Post delivered by DuPont Sustainable (DSS) and any related invoicing. The allegation falls under paragraph 30(1)(a) of the Act.

The third party deferred to Canada Post’s position about the application of paragraph 20(1)(b). Canada Post could not show that certain information met all the requirements of subsection 18.1(1) and paragraph 20(1)(b). With respect to paragraph 20(1)(b), it did not show that some of the withheld information was not publicly available, that it was supplied by the third party, or that there was a reasonable expectation of confidentiality.  Under subsection 18.1(1), Canada Post did not show that the information was a trade secret or that it was the confidential financial, commercial, scientific or technical information of Canada Post.

The Information Commissioner ordered that Canada Post disclose certain information.

Canada Post gave notice to the Commissioner that it would implement the order.

The complaint is well founded.

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Jun 6
2025

Transport Canada, 5824-02782

Institution
Transport Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-00522
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than the 36th business day following the date of the final report.
Read more
Jun 6
2025

Transport Canada, 5824-02787

Institution
Transport Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-00516
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than the 36th business day following the date of the final report.
Read more
Jun 5
2025

Health Canada, 5824-03182

Institution
Health Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-000870
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request by August 31, 2025.
Read more
Jun 4
2025

Global Affairs Canada, 5824-02684

Institution
Global Affairs Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-01990
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of this final report.
Read more
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