Decisions

The Information Commissioner publishes the final reports on her investigations on this website when she deems them to be of value in providing guidance to both institutions and complainants.

The Office of the Information Commissioner has established the Decisions Database to enable users to search final reports and other decisions, which outline the reasons and principles behind the Commissioner’s decisions and filter them using a number of criteria.

This database is updated regularly and continues to grow as more final reports, decisions and orders are added. The dates indicated refer to the date on which the decision was rendered.

Institutions are legally obliged to abide by an order from the Commissioner unless they apply to the Federal Court for a review of the matter that is the subject of the order. The Access to Information Act does not provide any other alternative to complying with the order. 

To learn more about the Information Commissioner’s orders, please visit our Frequently asked questions.

Other Corporate publications are available on the website.

Filters
Decision Type

771 decisions found

Sep 9
2024

National Defence, 5823-04737

Institution
National Defence
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2023-01093
Summary
Order: provide a complete response to the access request no later than 36 business days after the date of the final report.
Read more
Sep 9
2024

Privy Council Office, 5823-00312

Institution
Privy Council Office
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2022-00576
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of the final report.
Read more
Sep 9
2024

Privy Council Office (Re), 2024 OIC 65

Institution
Privy Council Office
Section of the Act
10(3)
Decision Type
Order
Final report
Summary

The complainant alleged that the Privy Council Office (PCO) did not respond within the extended period under subsection 9(1) of the Access to Information Act to an access request. The request was for documents, memoranda, e-mails, correspondence, briefing notes, text messages, messages on Microsoft Teams or any other messaging platform, and any other records, including drafts, from September 1, 2022, to the present, respecting committee studies of foreign election interference. The allegation falls under paragraph 30(1)(a) of the Act.

The investigation determined that PCO did not respond by the required date and is deemed to have refused access to the requested records under subsection 10(3). The delay was caused by the large volume of records and the failure of the Access to Information and Privacy (ATIP) office to initiate consultations in a timely manner.

The Information Commissioner ordered that PCO provide a complete response to the access request by November 15, 2024.

PCO gave notice to the Commissioner that it would be implementing the order and would respond to the access request by the ordered due date.

The complaint is well founded.

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Sep 6
2024

Privy Council Office, 5823-02069

Institution
Privy Council Office
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2022-00645
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request by September 30, 2024.
Read more
Sep 6
2024

Privy Council Office, 5823-04032

Institution
Privy Council Office
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2023-00323
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of the final report
Read more
Sep 6
2024

Privy Council Office, 5823-03562

Institution
Privy Council Office
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2023-00718
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of the final report.
Read more
Sep 6
2024

Canada Revenue Agency, 5823-03544

Institution
Canada Revenue Agency
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2022-159354
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days after the date of this report.
Read more
Sep 6
2024

Privy Council Office, 5823-02069

Institution
Privy Council Office
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2022-00645
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request by September 30, 2024.
Read more
Sep 6
2024

Global Affairs Canada, 5823-00986

Institution
Global Affairs Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2022-03882
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of the final report.
Read more
Sep 6
2024

Indigenous Services Canada (Re), 2024 OIC 68

Institution
Indigenous Services Canada
Section of the Act
9(1)
Decision Type
Order
Final report
Summary

The complainant alleged that the extension of time Indigenous Services Canada (ISC) took under subsection 9(1) of the Access to Information Act to respond to an access request was unreasonable. The request was for permits, contracts, modifications, letters and violation notices sent to G&R Recyclage in Kanasatake, as well as internal correspondence about this company, since 2014. The allegation falls under paragraph 30(1)(c) of the Act.

The investigation determined that ISC was processing over 17,000 pages of records responsive to this request and that some of these records would need to be sent to third parties for consultation. At the time the investigation took place, ISC had reviewed 9,000 pages.

The Information Commissioner ordered that ISC provide a complete response to the access request by December 12, 2024, and to issue any required notices to third parties no later than October 1, 2024.

ISC gave notice to the Commissioner that it would be implementing the order and would respond to the access request by the ordered due date.

The complaint is well founded.

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