Submit a complaint

Online complaint form

The online complaint form will be unavailable on Sunday, March 3, 2024 - 9 a.m. until 5 p.m. Eastern Standard Time. We apologize for this inconvenience.

The Access to Information Act gives a right to access information under the control of government institutions. The Act also provides a right to complain to the Information Commissioner about matters related to an access request made under the Act, such as the following:

  • the institution’s response to the request
  • the fact that the institution did not respond to the request
  • how an institution treated the request.

Individuals may also complain about other matters related to requesting and accessing records under Part 1 of the Act, even if they did not make an access request.

In all instances, complainants may authorize someone else to submit a complaint(s) on their behalf.

More information: Types of complaints; How the OIC processes and investigates complaints

Caroline Maynard

What the OIC does

Complaints

The Access to Information Act gives Canadians the right to request information from federal institutions. If you submitted a request for information to a federal institution under the Act and you are not satisfied with how it was processed, you may file a complaint with the OIC.

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Guidance

Guidance for institutions on how the OIC approaches investigations and on the information Commissioner's interpretation of the Act is available to everyone.

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Parliamentary activities

The Information Commissioner reports directly to Parliament. She appears before parliamentary committees and makes written submissions to them. She also publishes her annual report to Parliament and issues special reports when required. Upon request, the Commissioner provides expert advice to parliamentarians on access to information matters.

Read more about the OIC

Latest news

Coming to Terms with Missed Opportunities and Charting a New Path for Access to Information

Release Date

Ottawa, November 27, 2023 – I am very pleased to once again be here at the CAPA Annual Conference.

When we last met, the access to information system appeared to be at a turning point. It was the eve of the Government’s tabling of the Access to Information Review Report in Parliament.

Commissioner expresses disappointment in the Government's response to the Standing Committee on Access to Information, Privacy and Ethics’ (ETHI) report

Release Date

Gatineau, October 18, 2023 – Following the tabling of the Government's response to the report of the Standing Committee on Access to Information, Privacy and Ethics (ETHI) in Parliament today, the Information Commissioner has released the following statement:

"I am disappointed in the Government’s tepid response to the Standing Committee on Access to Information, Privacy and Ethics’ (ETHI) report aimed at fixing the Access to Information system. It would appear that the committee’s recommendations to the Government have fallen on deaf ears.