Information Commissioner’s guidance
Submitting a complaint
During investigations
- How the OIC processes and investigates complaints New
- Making representations during investigations
- Documents and information relevant to investigations
- Change of circumstances, including the passage of time
- Exemption for third-party information
- Investigating complaints involving the exemption for third-party information (Complaints received by the OIC before June 21, 2019 - subjected to recommendations only)
- Investigating complaints involving the exemption for third-party information (Complaints received by the OIC on or after June 21, 2019 - subjected to orders, recommendations or both)
Interpretation
- Access to Information Act: relevant provisions
- When and how institutions are to respond to access requests New
- Control of records
- Exercise of discretion
- Exemption from disclosure: personal information
- Exemption from disclosure: advice, accounts, positions and plans New
- Conducting a reasonable search for records
- Investigator's Guide to Interpreting the Act (ARCHIVED)
After investigations
Applications to decline to act on an access request
Other resources
Note: The OIC, in its discretion, may depart from any of its guidance when it is just and appropriate to do so.