Contact us

Hours of operation: 9:00 a.m. to 4:00 p.m. ET, Monday to Friday, except public holidays

Inquiries related to complaints

If you have general questions about complaints or investigations, including about completing the complaint form, or about a complaint not yet assigned to an investigator, contact the Registry:

Email: Greffe-Registry@oic-ci.gc.ca

Telephone: 1-800-267-0441, option 1, after choosing English or French

Complaints assigned to an investigator

If your complaint has already been assigned to an investigator, contact the investigator directly by telephone or email using the details they provided.

Accommodations

Individuals seeking accommodations for a disability or for needs related to one of the grounds of discrimination under the Canadian Human Rights Act should contact the Registry:

Email: Greffe-Registry@oic-ci.gc.ca

Telephone: 1-800-267-0441, option 1, after choosing English or French

Electronic service on the Information Commissioner and the Office of the Information Commissioner

Service of originating documents (documents starting a legal proceeding) on the Information Commissioner or the Office of the Information Commissioner (OIC) can be done by email at signification.service@oic-ci.gc.ca.

Originating documents received via this email address can be accepted for service.

Originating documents sent to any other email address will not be accepted for service.

All other documents relating to a legal proceeding against the Commissioner or the OIC should be served at the email address for service of the solicitor of record of the Commissioner or the OIC as set out in the last document filed with the Court by that solicitor.

Media relations

Contact the Public Affairs team:

Email: communications@oic-ci.gc.ca

Telephone: 1-800-267-0441, option 3, after choosing English or French

Speaking invitations

If you would like the Information Commissioner to participate in your event, send your invitation to communications@oic-ci.gc.ca with the following information:

• the name, date, location and purpose of your event
• the topic you would like the Commissioner to address
• the expected number of attendees and the composition of the audience (e.g. federal public service employees, access experts, lawyers, academics, students)
• the name and contact information of the organizer(s).

Access to information and privacy requests

You can submit your request under the Access to Information Act or the Privacy Act for records the OIC holds in three ways:

• Online: https://atip-aiprp.apps.gc.ca/atip/welcome.do?lang=en
• By email: ATIP-Services-AIPRP@oic-ci.gc.ca
• By mail:

You can reach the OIC’s Access to Information and Privacy Secretariat by telephone:

1-800-267-0441, option 2, after choosing English or French

Website inquiries

If you have questions or comments regarding this website, send an email to communications@oic-ci.gc.ca.

General inquiries

30 Victoria Street
Gatineau QC K1A 1H3
 

1-800-267-0441, option 9, after choosing English or French

General inquiry form

Expected behaviour during interactions with the OIC

Disrespectful or abusive behaviour toward OIC staff is unacceptable and will not be tolerated. If any complainant or other individual threatens, harasses (including sexual harassment) or intimidates an investigator or other employee, or yells at or makes obscene, racist or discriminatory remarks to them, the Commissioner may decide to restrict the interactions of that individual with OIC staff. Complainants may appoint a representative to act on their behalf by completing and submitting the authorization form. The OIC will deal directly with this individual during the investigation into the complaint. More information