Contact us

General enquiries

1-800-267-0441 (option 9)
The hours of operation are 9:00 a.m. to 4:00 p.m. (ET), Monday to Friday, except for public holidays.

general@oic-ci.gc.ca

Enquiries about the complaint process

Complaints not assigned to an investigator

1-800-267-0441, options 1, 2

Greffe-Registry@oic-ci.gc.ca

Complaints assigned to an investigator
Please contact your investigator directly by telephone or email using the details they provided.

Individuals seeking accommodations for a disability or for needs related to one of the grounds of discrimination under the Canadian Human Rights Act should contact our Registry (1-800-267-0441 or Greffe-Registry@oic-ci.gc.ca).

Media contact

Public Affairs
Office of the Information Commissioner

• Email: communications@oic-ci.gc.ca
• Tel: 1-800-267-0441 option 3

Speaking invitations

If you would like the Information Commissioner of Canada to participate in your event, send your invitation to communications@oic-ci.gc.ca with the following information:

1. the name, date, location and purpose of your event
2. the topic you would like to address
3. the expected number of attendees and the composition of the audience (for example, federal public servants, access experts, lawyers, academics, students, etc.)
4. the name of the organizer(s) and their contact information

Access to information and privacy requests

Submit your request under the Access to Information Act or the Privacy Act in writing by mail or email to:

Access to Information and Privacy Coordinator

Web enquiries

If you have questions or comments regarding the website, please contact us at communications@oic-ci.gc.ca.

Expected behaviour during interactions with the OIC

Disrespectful or abusive behaviour toward OIC staff is unacceptable and will not be tolerated. If any complainant or other individual threatens, harasses (including sexual harassment) or intimidates an investigator or other employee, or yells at or makes obscene, racist or discriminatory remarks to them, the Commissioner may decide to restrict the interactions of that individual with OIC staff. Complainants may appoint a representative to act on their behalf by completing and submitting the authorization form. The OIC will deal directly with this individual during the investigation into the complaint. More information