Quarterly statistics

The Office of the Information Commissioner (OIC) publishes statistics about its complaint caseload and related work, including decisions by the OIC Registry (the group that receives, reviews and processes new complaints) about whether complaints are admissible, and investigations into admissible complaints.

The following graphs are updated quarterly and are supplemented by data in the Information Commissioner’s annual report.

For more information on the OIC’s investigations-related performance targets and progress against them, consult the Departmental Plan and Departmental Results Report.

Statistics

Age of complaint inventory

The Information Commissioner strives to have as contemporary an inventory of complaints to investigate as possible.

There were 2,294 complaints admissible for investigation in the inventory on June 30, 2025. Of these, 231 (11%) were more than two years old (submitted on or before June 30, 2023). The remaining 2,063 (89%) were submitted between July 1, 2023, and June 30, 2025.

The OIC’s goal is always to have 15% or less of the complaints in the inventory be older than two years.

Age of inventory, June 30, 2025

11% (231)
89% (2,063)
 

Submitted on or before June 30, 2023

 

Submitted between July 1, 2023, and June 30, 2025

Total: 2,294
Text version
Age of complaint inventory
Age of complaint inventory, June 30, 2025
Submitted on or before June 30, 202311% (231)
Submitted between July 1, 2023, and June 30, 202589% (2,063)
Total2,294

Complaints submitted

The OIC categorizes complaints submitted into three types:

  • Delay complaints: these focus on institutions’ lack of response to access requests after the deadlines set out in the Access to Information Act.
  • Extension of time complaints: these focus on whether the extra time an institution decided to take to respond to an access request is reasonable, whether the extension of time was taken for legitimate reasons, or whether the institution followed the rules in the Act for claiming the extension.
  • Refusal complaints: these focus on institutions’ application of exemptions and exclusions under the Act, the adequacy of their record searches, the application of fees, the provision of records in a particular official language, the provision of records in alternative formats, publications under section 5 of the Act, and other matters relating to requesting or obtaining access to records.

In the first quarter of 2025–26, complainants submitted 482 delay complaints, 140 extension of time complaints and 272 refusal complaints. In addition, 435 complaints submitted were determined not to be admissible for investigation.

On June 30, 2025, the OIC was in the process of determining the admissibility of 88 other complaints.

Complaints submitted, April 1, 2025, to June 30, 2025

Delay
482
Extension of time
140
Refusal
272
Not admissible for investigation
435
Total: 1,329
Text version
Complaints submitted
Complaints submitted, April 1, 2025, to June 30, 2025
Delay complaints482
Extension of time complaints140
Refusal complaints272
Complaints not admissible for investigation435
Total1,329

Complaints submitted and concluded

In the first quarter of 2025–26, complainants submitted 1,329 complaints, while the OIC concluded 1,245.

On June 30, 2025, the OIC was in the process of determining the admissibility of 88 other complaints.

Complaints submitted and complaints concluded,
April 1, 2025, to June 30, 2025

Submitted
1,245
Concluded
 
Text version
Complaints submitted and concluded
Complaints submitted and concluded, April 1, 2025, to June 30, 2025
Complaints submitted1,329
Complaints concluded1,245

Outcomes of concluded complaints

Complainants can receive one of several outcomes when they submit a complaint:

  • a finding of well founded or not well founded after an investigation
  • discontinued, when complainants choose to withdraw complaints
  • ceased to investigate, when the Commissioner stops an investigation, most often when it is no longer necessary because the complainant has received a response to their access request as a result of the OIC’s work
  • concluded by Registry, when the OIC Registry (the group that receives, reviews and processes new complaints) concludes complaints as not admissible for investigation (e.g. complaints submitted late or outside the Commissioner’s mandate) or the Commissioner refuses to investigate them.

In the first quarter of 2025–26, the OIC concluded 236 complaints as well founded or not well founded, and 202 were discontinued. The Commissioner ceased to investigate 372 complaints, and 435 were concluded by the Registry.

More information: What are the possible outcomes for my complaint?

 

Outcomes of complaints concluded, April 1, 2025, to June 30, 2025

Well founded
142
Not well founded
94
Discontinued
202
Cease to investigate
372
Concluded by Registry
435
0 50 100 150 200 250 300 350 400 450
Total: 1,245
Text version
Outcomes of concluded complaints
Outcomes of complaints concluded, April 1, 2025, to June 30, 2025
Well founded142
Not well founded94
Discontinued202
Cease to investigate372
Concluded by Registry435
Total1,245

Complaints concluded through investigations with orders

The majority of complaints the OIC concludes do not require the Commissioner to issue orders.

In the first quarter of 2025–26, 70 complaints required orders. This amounts to 8.64% of all complaints concluded through investigations and 49.29% of all well-founded complaints (those for which the Commissioner has the power to issue orders).

More information: Information Commissioner’s orders

 

Complaints concluded through investigations with orders, 
April 1, 2025, to June 30, 2025

394
 
 
 
11.92%
(47)
 
 
 
Delay
128
 
 
 
11.71%
(15)
 
 
 
Extension of time
288
 
 
 
2.77%
(8)
 
 
 
Refusal
810
 
 
 
8.64%
(70)
 
 
 
Total
 

Number of complaints concluded through investigations

 

Percentage (number) of orders issued

Text version
Complaints concluded through investigations with orders
Complaints concluded through investigations with orders, April 1, 2025, to June 30, 2025
 Number of complaints concludedPercentage (number) of orders issued
Delay complaints39411.92% (47)
Extension of time complaints12811.71% (15)
Refusal complaints2882.77% (8)
Total8108.64% (70)

Applications for permission to decline to act on access requests

Institutions may apply to the Commissioner for permission to decline to act on access requests. They may choose to do this when they are of the view that the requests are vexatious, made in bad faith or an abuse of the right to make a request for access to records.

In the first quarter of 2025–26, the Commissioner received 5 such applications, 0 were completed and 2 had been carried over from the previous quarter, leaving a total of 7 ongoing applications.

More information: Commissioner’s approval to decline to act on an access request, Process: seeking the Information Commissioner’s approval to decline to act on an access request under section 6.1, Frequently asked questions

Applications for permission to decline to act on access requests
Applications for permission to decline to act on access requests
 April 1, 2025, to June 30, 2025
Carried over2
Received5
Completed0
Granted0
Denied0
Ongoing7
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