Decisions

The Information Commissioner publishes the final reports on her investigations on this website when she deems them to be of value in providing guidance to both institutions and complainants.

The Office of the Information Commissioner has established the Decisions Database to enable users to search final reports and other decisions, which outline the reasons and principles behind the Commissioner’s decisions and filter them using a number of criteria.

This database is updated regularly and continues to grow as more final reports, decisions and orders are added. The dates indicated refer to the date on which the decision was rendered.

Institutions are legally obliged to abide by an order from the Commissioner unless they apply to the Federal Court for a review of the matter that is the subject of the order. The Access to Information Act does not provide any other alternative to complying with the order. 

To learn more about the Information Commissioner’s orders, please visit our Frequently asked questions.

Other Corporate publications are available on the website.

Filters
Decision Type

699 decisions found

Jul 26
2024

Public Health Agency of Canada (Re), 2024 OIC 48

Institution
Public Health Agency of Canada
Section of the Act
9(1)
Decision Type
Final report
Summary

The complainant alleged that the extension of time the Public Health Agency of Canada (PHAC) took under subsection 9(1) of the Access to Information Act to respond to an access request was unreasonable. The request was for correspondence from specific dates sent or received by PHAC employees at the level of Assistant Deputy Minister or above related to standing offer 6D063-204744 and BTNX, Inc. The allegation falls under paragraph 30(1)(c) of the Act.

PHAC extended the time period by 255 days under paragraphs 9(1)(a), (b) and (c). If the extension were valid, the time limit for the response would be August 26, 2024.

PHAC could not show that it met all the requirements of paragraph 9(1)(a), in particular, that it had applied sufficient rigour and logic as part of a serious effort to determine a reasonable period for the extension of time.

Given that PHAC did not establish that the extension of time was reasonable, the extension is invalid and PHAC is deemed to have refused access under subsection 10(3).

The Information Commissioner ordered PHAC to provide a complete response to the access request no later than the 60th business day following receipt of the final report. PHAC gave notice to the Commissioner that it would comply with her order if no other unanticipated complexities arise. The Commissioner advised that, as indicated in her initial report, if the Minister does not intend to fully implement her order, he must apply to the Federal Court for a review within the time limit set out by the act.

The complaint is well founded.

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Jul 25
2024

Environment and Climate Change Canada, 5823-04357

Institution
Environment and Climate Change Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2023-00657
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than the 36th business day after receipt of the final report.
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Jul 24
2024

Global Affairs Canada, 5823-03806

Institution
Global Affairs Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2023-01075
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than the 60th business day following the receipt of my final report.
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Jul 24
2024

Housing, Infrastructure and Communities Canada (Re), 2024 OIC 47

Institution
Housing, Infrastructure and Communities Canada
Section of the Act
19(1)
20(1)(b)
20(1)(c)
24(1)
Decision Type
Recommendation
Order
Final report
Summary

The complainant alleged that Housing, Infrastructure and Communities Canada (Infrastructure Canada) had improperly withheld information under subsection 19(1) (personal information), paragraph 20(1)(b) (confidential third-party financial, commercial, scientific or technical information), paragraph 20(1)(c) (financial impact on a third party) and subsection 24(1) (disclosure restricted by another law) of the Access to Information Act in response to an access request. The request was for all official documents from the Signature on the Saint Lawrence Group (SSLG) asking for payment from Infrastructure Canada from January 2016 to March 2019. The allegation falls under paragraph 30(1)(a) of the Act.

During the investigation, the complainant decided it was no longer necessary investigate the withholding of GST/PST numbers, banking information and information withheld under subsection 19(1).

Infrastructure Canada and SSLG showed that the information related to pricing and contractual relationships met all of the requirements of paragraph 20(1)(c) but could not show that any of the other withheld information met the requirements of paragraphs 20(1)(b), 20(1)(c) or subsection 24(1).

The Information Commissioner ordered that Infrastructure Canada disclose the information remaining within the scope of the complaint, other than the information related to pricing and contractual relationships.

Infrastructure Canada gave notice to the Commissioner that it would be implementing the order.

The complaint is well founded.

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Jul 22
2024

National Defence, (Re), 2024 OIC 46

Institution
National Defence
Section of the Act
9(1)
Decision Type
Final report
Summary

The complainant alleged that the extension of time National Defence (DND) took under subsection 9(1) of the Access to Information Act to respond to an access request was unreasonable. The request was for information related to military equipment, weaponry and ammunition sent to Ukraine from 2019 to 2022. The allegation falls within paragraph 30(1)(c) of the Act.

During the investigation, the Office of the Information Commissioner (OIC) determined that DND did not show that it met all the requirements of paragraph 9(1)(a). DND was deemed to have refused access to the requested records pursuant to subsection 10(3).

In an effort to assist both the complainant and DND in managing the expectations of completing the request within a reasonable period of time, the OIC contacted the complainant during the investigation regarding a possibility of narrowing the scope of the request. The complainant decided to scope out all email communications, which reduced the number of responsive records by approximately 20,000 pages.

Given the rescoping, DND indicated that could respond to the request within six months. The Commissioner ordered DND to provide a complete response to the access request on or before November 25, 2024.

DND gave notice to the Commissioner that it would be implementing her order.

The complaint is well founded.

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Jul 22
2024

Crown-Indigenous Relations and Northern Affairs Canada, 5823-03644

Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2023-00173
Did the institution give notice it would implement the order?
Yes
Summary
Orders: 1. Provide an interim response to the access request consisting of all responsive records not subject to consultation, no later than 36 business days after the date of the final report; and 2. Provide a final response to the access request no later than 60 business days after the date of the final report.
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Jul 17
2024

Health Canada, 5823-02185

Institution
Health Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2023-000627
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than the 60th business day following the date on the final report.
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Jul 17
2024

Veterans Affairs Canada, 5823-01796

Institution
Veterans Affairs Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2023-00039
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than September 6, 2024.
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Jul 17
2024

Impact Assessment Agency of Canada (Re), 2024 OIC 44

Institution
Impact Assessment Agency of Canada
Section of the Act
9(1)
Decision Type
Order
Final report
Summary

The complainant alleged that the extension of time the Impact Assessment Agency of Canada (IAAC) took under subsection 9(1) of the Access to Information Act to respond to an access request was unreasonable. The request was for communications during a specific period related to designated projects in Western Canada, which involved the development of either a critical mineral mine or a metallurgical steelmaking coal mine. The allegation falls under paragraph 30(1)(c) of the Act.

IAAC extended the time period by 880 days under paragraphs 9(1)(a), (b) and (c). If the extension were valid, the time limit for the response would be December 15, 2025.

IAAC could not show that it met all the requirements of paragraph 9(1)(a), in particular, that it had applied sufficient rigour and logic as part of a serious effort to determine a reasonable period for the extension of time.

Given that IAAC did not establish that the extension of time was reasonable, the extension is invalid and IAAC is deemed to have refused access under subsection 10(3).

The Information Commissioner ordered IAAC to provide a complete response to the access request no later than April 23, 2025. The President of IAAC gave notice to the Commissioner that IAAC would be implementing her order and outlined the specific actions he is taking to ensure compliance, including increasing IAAC’s capacity to process the request, and engaging a consultant to optimize all ATIP processes while also harnessing digital tools to enhance efficiency.

The complaint is well founded.

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Jul 17
2024

Royal Canadian Mounted Police (Re), 2024 OIC 45

Institution
Royal Canadian Mounted Police
Section of the Act
24(1)
Decision Type
Final report
Summary

The complainant alleged that the Royal Canadian Mounted Police (RCMP) had improperly withheld information under subsection 24(1) (disclosure restricted by another law) of the Access to Information Act in response to an access request. The request was for the complainant’s own deoxyribonucleic acid (DNA) profile generated from a biological sample provided to the RCMP. The allegation falls within paragraph 30(1)(a) of the Act. The RCMP showed that it met all of the requirements of this exemption. Specifically, section 6.6 of the DNA Identification Act prohibits the disclosure of the requested information.

The complaint is not well founded.

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