Decisions

The Information Commissioner publishes the final reports on her investigations on this website when she deems them to be of value in providing guidance to both institutions and complainants.

The Office of the Information Commissioner has established the Decisions Database to enable users to search final reports and other decisions, which outline the reasons and principles behind the Commissioner’s decisions and filter them using a number of criteria.

This database is updated regularly and continues to grow as more final reports, decisions and orders are added. The dates indicated refer to the date on which the decision was rendered.

Institutions are legally obliged to abide by an order from the Commissioner unless they apply to the Federal Court for a review of the matter that is the subject of the order. The Access to Information Act does not provide any other alternative to complying with the order. 

To learn more about the Information Commissioner’s orders and her decisions on applications for permission to decline to act on an access request, please visit Frequently asked questions.

Other Corporate publications are available on the website.

Filters
Decision Type

1023 decisions found

Apr 15
2025

Indigenous Services Canada (Re), 2025 OIC 27

Institution
Indigenous Services Canada
Section of the Act
30(1)(a)
Decision Type
Recommendation
Order
Final report
Summary

The complainant alleged that Indigenous Services Canada did not conduct a reasonable search in response to an access request under the Access to Information Act for entries found in the Service Administration Log. The allegation falls under paragraph 30(1)(a) of the Act.

Indigenous Services Canada advised that at the time the response to the access request was provided, no records had been located. Indigenous Services Canada informed the Office of the Information Commissioner that 3,286 pages of records were received by Indigenous Services Canada’s access to information and privacy unit after the response had been sent to the requester.

The Information Commissioner ordered that the Minister of Indigenous Services Canada provide a new response to the complainant by May 31, 2025.

The Minister of Indigenous Services Canada gave notice to the Commissioner that it would be implementing the order.

The complaint is well founded.

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Apr 10
2025

Public Services and Procurement Canada, A-2024-00260

Institution
Public Services and Procurement Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
5824-03504
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than the 36th business days following this final report.
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Apr 10
2025

Privy Council Office, A-2023-00400

Institution
Privy Council Office
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
5824-02023
Summary
Order: provide a complete response to the access request no later than 60 business days following the date of the final report.
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Apr 10
2025

Canada Revenue Agency, A-2024-184731

Institution
Canada Revenue Agency
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
5824-02822
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of the final report.
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Apr 9
2025

National Defence, A-2024-00876

Institution
National Defence
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
5824-02441
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of the final report.
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Apr 8
2025

Old Port of Montréal Corporation Inc. (Re), 2025 OIC 28

Institution
Old Port of Montreal Corporation Inc.
Section of the Act
18
19(1)
20(1)(c)
20(1)(d)
Decision Type
Order
Final report
Summary

The complainant alleged that the Old Port of Montréal Corporation Inc. (OPMC) had improperly withheld information under paragraph 18(b) (competitive position of government institutions or negotiations by government institutions), paragraph 18(d) (government financial interests or Government of Canada’s ability to manage the economy), subsection 19(1) (personal information), paragraph 20(1)(c) (financial impact on a third party) and paragraph 20(1)(d) (negotiations by a third party) of the Access to Information Act in response to an access request. The request was for information related to the requests for proposals (RFP) by invitation DDPI-510-22-1543 and DDPI-510-22-1545. The allegation falls under paragraph 30(1)(a) of the Act.

The OPMC did not show that the information met all of the requirements of paragraphs 18(b), 18(d), 20(1)(c) and 20(1)(d), and subsection 19(1). More specifically, the alleged harm is speculative in nature, and the names that were redacted under subsection 19(1) belonged to employees who received a document as part of their duties, and are subject to the exception at paragraph 3(j) of the Privacy Act.

The Information Commissioner ordered the OPMC to disclose the records in their entirety. The OPMC gave notice to the Commissioner that it would implement the order. The complaint is well founded.

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Apr 8
2025

Privy Council Office, A-2023-00960

Institution
Privy Council Office
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
5824-02026
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 60 business days following the date of the final report.
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Apr 1
2025

Canadian Transportation Agency (Re), 2025 OIC 26

Institution
Canadian Transportation Agency
Section of the Act
19(1)
20(1)(a)
20(1)(c)
20(1)(d)
21
23
Decision Type
Order
Final report
Summary

The complainant alleged that the Canadian Transportation Agency (CTA) had improperly withheld information under paragraph 20(1)(b) (confidential third-party financial, commercial, scientific or technical information), paragraph 20(1)(c) (financial impact on a third party), paragraph 20(1)(d) (negotiations by a third party), paragraph 21(1)(a) (advice or recommendations), paragraph 21(1)(b) (accounts of consultations or deliberations) and section 23 (solicitor-client and litigation privilege) of the Access to Information Act in response to an access request. The request was for records relating to Case No. 17‐05835. The allegation falls under paragraph 30(1)(a) of the Act.

The parties did not demonstrate that the requirements of the applied exemptions were met for the third-party information or for an exchange of advice withheld under section 23.

The Information Commissioner ordered that the CTA disclose certain information where the parties had not demonstrated that the requirements of the exemptions were met and to re-exercise discretion taking into account all relevant factors for the information it was permitted to withhold under paragraph 21(1)(b) and section 23. The CTA gave notice to the Commissioner that it would comply with the order. The complaint is well founded.

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Mar 31
2025

Transport Canada (Re), 2025 OIC 25

Institution
Transport Canada
Section of the Act
20
Decision Type
Order
Final report
Summary

The complainant alleged that Transport Canada had improperly withheld information under paragraph 20(1)(c) (financial impact on a third party) of the Access to Information Act in response to an access request. The request was for records related to Motor Vehicle Crash Test No. TC11-232, involving a 2011 Ford Focus, and conducted on March 7, 2012. The allegation falls under paragraph 30(1)(a) of the Act.

As per subsection 20(4), preliminary testing can be subject to exemption, if the requirements for exemption are met. Transport Canada and the third parties did not demonstrate that the requirements of paragraph 20(1)(c) were met, particularly in light of the explanatory note proposed by Transport Canada. Transport Canada had originally withheld the records out of a concern that misinterpreting them could result in harm. The courts have consistently found that explanatory notes can minimise the risk of misinterpretation of records leading to harm.

The Information Commissioner ordered that Transport Canada disclose the records in full and include an explanatory note with the disclosure. Transport Canada gave notice to the Commissioner that it would comply with the order. The complaint is well founded.

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