Decisions

The Information Commissioner publishes* the final reports on her investigations on this website when she deems them to be of value in providing guidance to both institutions and complainants.

The Office of the Information Commissioner has established the Decisions Database to enable users to search final reports and other decisions, which outline the reasons and principles behind the Commissioner’s decisions and filter them using a number of criteria.

This database is updated regularly and continues to grow as more final reports, decisions and orders are added. The dates indicated refer to the date on which the decision was rendered.

Institutions are legally obliged to abide by an order from the Commissioner unless they apply to the Federal Court for a review of the matter that is the subject of the order. The Access to Information Act does not provide any other alternative to complying with the order. 

To learn more about the Information Commissioner’s orders and her decisions on applications for permission to decline to act on an access request, please visit Frequently asked questions.

Other Corporate publications are available on the website.

* Note

Please note that under subsection 37(3.2) of the Act, final reports cannot be published prior to the expiration of the timelines for applications for judicial review before the Federal Court.

Final reports may only be published a minimum of 36 business days after the date of the final report. When third parties and/or the Privacy Commissioner receive a copy of a final report, the report may only be published 46 business days after the date of the final report.

Filters
Decision Type

1194 decisions found

Oct 16
2025

Privy Council Office (Re), 2025 OIC 52

Institution
Privy Council Office
Section of the Act
30(1)(a)
Decision Type
Order
Final report
Summary

The complainant alleged that the Privy Council Office (PCO) did not conduct a reasonable search in response to an access request under the Access to Information Act for All IAC reports (IAs, SIRs, and other reports; all versions of such reports, including codeword, non-codeword, CEO and allied versions) dealing with the USSR and/or members of the former Warsaw Pact and Yugoslavia produced during the period 1 January to 31 December 1990.

The allegation falls within paragraph 30(1)(a) of the Act.

The investigation determined that the Offices of Primary Interest did not retrieve all relevant records when they were tasked to do so. PCO was unable to show that it conducted a reasonable search for all of the records responsive to the access request. An additional search conducted during the investigation resulted in an additional 1,352 pages being provided to the complainant. However, the Complainant continued to maintain that more records should exist. In response, PCO identified a further 98 pages of records.

The Information Commissioner ordered that PCO provide the subsequent response to the access request by January 22, 2026.

PCO gave notice to the Commissioner that it would be implementing the order.

The complaint is well founded.

Read more
Oct 14
2025

Canada Revenue Agency, 5824-04849

Institution
Canada Revenue Agency
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-190620
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than January 31, 2026.
Read more
Oct 14
2025

Canada Revenue Agency, 5824-04850

Institution
Canada Revenue Agency
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-190676
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of the final report.
Read more
Oct 10
2025

Public Services and Procurement Canada, 5825-01169

Institution
Public Services and Procurement Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2025-00013
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of the final report.
Read more
Oct 7
2025

National Defence, 5825-01007

Institution
National Defence
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2025-00099
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of the final report.
Read more
Oct 7
2025

National Defence, 5825-00577

Institution
National Defence
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-02422
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of the final report.
Read more
Oct 6
2025

National Defence, 5825-01008

Institution
National Defence
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2025-00100
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of the final report.
Read more
Oct 3
2025

Environment and Climate Change Canada (Re), 2025 OIC 51

Institution
Environment and Climate Change Canada
Section of the Act
10(3)
Decision Type
Recommendation
Order
Summary

The complainant alleged that Environment and Climate Change Canada (ECCC) did not respond within the extended period under subsection 9(1) of the Access to Information Act to an access request. The request was for records related to a liquefied natural gas (LNG) export facility project known as “Cedar LNG”, from as early as January 2020. The allegation falls under paragraph 30(1)(a) of the Act.

The investigation determined that ECCC did not respond by the required date and is deemed to have refused access to the requested records under subsection 10(3). The delay was caused by the failure of the Offices of the Primary Interest (OPIs) and the Access to Information and Privacy (ATIP) office to provide records and process the request in a timely manner.

The Information Commissioner ordered that ECCC issue interim responses for documents not requiring consultation and provide a complete response to the access request no later than March 16, 2026.

The Commissioner also recommended that ECCC develop processes and procedures to ensure that OPIs provide responsive records in a timely manner, and develop performance indicators to hold its officials accountable for delays in providing responsive records to ECCC’s ATIP office.

ECCC gave notice to the Commissioner that it would be implementing the orders and recommendations and described how the recommendations are being implemented.

The complaint is well founded.

Read more
Sep 29
2025

Public Services and Procurement Canada (Re), 2025 OIC 50

Institution
Public Services and Procurement Canada
Section of the Act
18
19(1)
20(1)(b)
20(1)(c)
20(1)(d)
21
Decision Type
Order
Final report
Summary

The complainant alleged that Public Services and Procurement Canada (PSPC) had improperly withheld information under paragraph 18(d) (government financial interests, undue benefit to an individual), subsection 19(1) (personal information), paragraph 20(1)(b) (confidential third-party financial, commercial, scientific or technical information), paragraph 20(1)(c) (financial impact on a third party), paragraph 20(1)(d) (negotiations by a third party) and paragraph 21(1)(b) (accounts of consultations or deliberation) of the Access to Information Act in response to an access request. The request was for financial statements for the leaseback of seven specific buildings. The allegation falls under paragraph 30(1)(a) of the Act.

PSPC could not show that it met all the requirements of these exemptions, particularly in light of the information relating to the spending of significant public funds. The Information Commissioner ordered that PSPC disclose the information at issue. PSPC gave notice to the Commissioner that it would comply with the order. The complaint is well founded.

Read more
Sep 24
2025

Canadian Security Intelligence Service, 5824-02520

Institution
Canadian Security Intelligence Service
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
117-2024-154
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 days following the date of the final report.
Read more
Date modified:
Submit a complaint