Decisions

The Information Commissioner publishes the final reports on her investigations on this website when she deems them to be of value in providing guidance to both institutions and complainants.

The Office of the Information Commissioner has established the Decisions Database to enable users to search final reports and other decisions, which outline the reasons and principles behind the Commissioner’s decisions and filter them using a number of criteria.

This database is updated regularly and continues to grow as more final reports, decisions and orders are added. The dates indicated refer to the date on which the decision was rendered.

Institutions are legally obliged to abide by an order from the Commissioner unless they apply to the Federal Court for a review of the matter that is the subject of the order. The Access to Information Act does not provide any other alternative to complying with the order. 

To learn more about the Information Commissioner’s orders, please visit our Frequently asked questions.

Other Corporate publications are available on the website.

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Decision Type

905 decisions found

Jun 14
2023

Employment and Social Development Canada, 5822-05699

Institution
Employment and Social Development Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2022-00441
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request on the 46th business day following the date of the final report.
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Jun 14
2023

Department of Justice Canada (Re), 2023 OIC 29

Institution
Justice Canada
Section of the Act
30(1)(a)
Decision Type
Final report
Summary

The complainant alleged that the Department of Justice Canada (Justice) did not conduct a reasonable search in response to an access request under the Access to Information Act for documents related to a 2009 Ontario Regional Office workplace-based report compiled or prepared by a consultant. The complaint falls within paragraph 30(1)(a) of the Act.

Justice tasked the Regional Office and the Deputy Minister’s Office, both of which found no responsive records. The retention period for this kind of record is five years, and the request was made seven years past the disposition date. Justice concluded that, if the records did previously exist, they would have been destroyed.

Given the wording of the request, the OIC pursued the question of whether Justice would have been required to contact the consultant directly in order to conduct a reasonable search. Justice maintained its position that it would not have been reasonable to expect ATIP to task the consultant directly for the 2009 Report because: the business need was time limited due to the specific circumstances of the work conducted; copies of the records held or created under that contract should no longer be in the possession of any contractor; and the matter related to that contract was no longer active.

Accordingly, the OIC concludes that Justice conducted a reasonable search for records in response to the access request.

The complaint is not well founded.

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Jun 13
2023

Privy Council Office, 5821-02724

Institution
Privy Council Office
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2021-00095
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request on the 36th business day following the date of the final report.
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Jun 13
2023

Library and Archives Canada, 5821-05725

Institution
Library and Archives Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2017-00148
Summary
Order: provide a complete response to the access request on the 36th business day following the date of the final report.
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Jun 13
2023

Library and Archives Canada, 5821-05726

Institution
Library and Archives Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2017-00150
Summary
Order: provide a complete response to the access request on the 36th business day following the date of the final report.
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Jun 13
2023

Library and Archives Canada, 5821-05727

Institution
Library and Archives Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2017-00153
Summary
Order: provide a complete response to the access request on the 36th business day following the date of the final report.
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Jun 12
2023

Privy Council Office (Re), 2023 OIC 19

Institution
Privy Council Office
Section of the Act
15(1)
19(1)
Decision Type
Recommendation
Final report
Summary

The complainant alleged that the Privy Council Office (PCO) had improperly withheld information under subsection 15(1) (national security, defence) and 19(1) (personal information) of the Access to Information Act in response to an access request for historical Canadian intelligence assessments records contained in specific files. The complaint falls within paragraph 30(1)(a) of the Act. PCO showed that it met all the requirements of subsection 19(1). However, PCO could not show that it met all of the requirements of subsection 15(1), in particular, how the release of the subject information would harm national security and/or the defence of Canada. The Information Commissioner ordered PCO to disclose the records in their entirety. PCO gave notice to the Information Commissioner that it would not be implementing the order.

The complaint is well founded.

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Jun 2
2023

Canada Revenue Agency, 5822-01569

Institution
Canada Revenue Agency
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2022-143956
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request by December 11, 2023.
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Jun 1
2023

Canada Mortgage and Housing Corporation (Re), 2023 OIC 13

Institution
Canada Mortgage and Housing Corporation
Section of the Act
19(1)
20
21
23
Decision Type
Order
Final report
Summary

The complainant alleged that the Canada Mortgage and Housing Corporation (CMHC) had improperly withheld information under paragraph 18(a) (government trade secrets, government financial, commercial, scientific or technical information), paragraph 18(b) (competitive position of government institutions, negotiations by government institutions), subsection 19(1) (personal information), paragraph 20(1)(b) (confidential third-party financial, commercial, scientific or technical information), paragraph 21(1)(a) (advice or recommendations), paragraph 21(1)(b) (accounts of consultations or deliberations) and section 23 (solicitor-client privilege) of the Access to Information Act. This was in response to an access request for final versions of documents mentioned in the response to a previous access request. The complaint falls within paragraph 30(1)(a) of the Act.

The scope of the complaint was reduced to remove subsection 19(1), section 23 and instances where paragraph 20(1)(b) was applied to withhold certain third-party information.

During the investigation, CMHC disclosed some information it had withheld under paragraphs 18(a), 18(b), 21(1)(a) and 21(1)(b). CMHC showed that it met all of the requirements of these exemptions where it maintained them.

The third parties did not provide any representations and CMHC could not show that it met all the requirements of paragraph 20(1)(b).

The Information Commissioner ordered that CMHC disclose all information at issue withheld under paragraph 20(1)(b).

CMHC gave notice that it would implement the order.

The complaint is well founded.

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Jun 1
2023

Transport Canada, 5820-02848

Institution
Transport Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2018-00745
Summary
Order: provide a complete response to the access request as soon as possible, but no later than the 75th business day following receipt of the final report.
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