Submit a complaint
The online complaint form will be unavailable from Thursday, April 23, 2026, 12 p.m. to 1 p.m., Eastern Standard Time. We apologize for this inconvenience.
The Access to Information Act gives a right to access information under the control of government institutions. The Act also provides a right to complain to the Information Commissioner about matters related to an access request made under the Act, such as the following:
- the institution’s response to the request
- the fact that the institution did not respond to the request
- how an institution treated the request.
Individuals may also complain about other matters related to requesting and accessing records under Part 1 of the Act, even if they did not make an access request.
In all instances, complainants may authorize someone else to submit a complaint(s) on their behalf.
More information: Types of complaints; How the OIC reviews and investigates complaints
Reminder: If your complaint relates to a request you made under the Privacy Act or to another matter covered by that law, submit your complaint to the Office of the Privacy Commissioner.
