2008-2009 Annual Report

Maximizing compliance for greater transparency

• Message from the Commissioner
• About the Office
• Complaints and investigations
• Introduction
  1. Highlights 2008–2009
  2. The new business model
     • An improved investigative process
     • Strategic use of systemic actions
     • Maximizing compliance
  3. Investigating complaints
     • Facts and figures
     • Noteworthy investigations
  4. Addressing performance and systemic issues
     • Reviews (report cards)
     • Identification of issues
     • Systemic investigations
  5. Advancing the case for transparency before the courts
     • Progress on ongoing cases
     • New cases
  6. Advocating for legislative reform
  7. Enhancing our information management capacity
     • IM/IT renewal
     • Records management
     • Access to Information and Privacy Secretariat
     • Complaints to the Information Commissioner ad hoc
  8. Promoting requesters’s rights
     • Communications and special events
     • Advice and consultations
     • Parliamentary relations
     • International Activities
     • Partnerships
  9. Renewing our office
     • Review of resources
     • Human resources
     • Internal audit
  10. The year ahead
      • Follow-ups and system monitoring
      • Strengthening capacity and accountability
      • Web-enhanced information and proactive disclosure
      • Consultations and partnerships
• Appendix 1 Report of the Information Commissioner ad hoc
• Appendix 2 Ongoing court cases
• Appendix 3 Amendments and proposed amendments to the Access to Information Act