The complainant alleged that the extension of time Innovation, Science and Economic Development Canada (ISED) took under subsection 9(1) of the Access to Information Act to respond to an access request was unreasonable. The request was for information relating to Microsoft Teams. The allegation falls under paragraph 30(1)(c) of the Act.

The investigation determined that the time extension claimed for 390 days was unreasonable because the justification provided by ISED failed to demonstrate that there was a link between the reasons for the extension of time and its length or that ISED made a serious attempt to determine the length of the extension. Additionally, the investigation found that there was a significant delay before ISED began the processing of the request.

The Information Commissioner ordered that ISED provide a complete response to the access request no later than 60 business days after the date of the final report.

ISED gave notice to the Commissioner that it had every intention of implementing the order.