The complainant alleged that Public Safety Canada (Public Safety) had improperly withheld information under subsection 19(1) (personal information) and paragraph 20(1)(b.1) (third party emergency management plans) of the Access to Information Act. This was in response to an access request for user agreements to issue or accept emergency alerts through the national public alerting system since 2009. The allegation falls under paragraph 30(1)(a) of the Act. During the investigation, the complainant decided it was no longer necessary for the Office of the Information Commissioner (OIC) to investigate the application of subsection 19(1) or the information withheld on pages 1-12. Neither Public Safety nor the third party was able to demonstrate that the information met the requirements of the exemptions as the records consist of negotiated agreements and therefore are not considered to have been supplied to a government institution by the third party. The Information Commissioner ordered Public Safety to disclose the records at issue in their entirety, other than the information withheld under subsection 19(1). Public Safety gave notice to the Commissioner that it would implement the order. The complaint is well founded.