The complainant alleged that ISC did not respond by the extended due date under subsection 9(1) of the Access to Information Act to an access request for all transactions and communications which aid in providing safe drinking water to Grassy Narrows First Nation for the duration of their Boil Water Advisory, over twenty-five years. The allegation falls within paragraph 30(1)(a) of the Act.

ISC initially received a large volume of responsive records, which resulted in the file being placed on backlog. To address the volume, the scope of the request was narrowed substantially. Given this change, ISC was asked to provide a work plan, including an estimated date of response. ISC did not provide any representations to this effect. The Information Commissioner ordered that ISC provide a complete response to the access request no later than 75 business days following the date of the final report. The Corporate Secretary gave notice to the Commissioner that it would be implementing the order. The complaint is well founded.