The complainant alleged that Public Services and Procurement Canada (PSPC) refused to process a request made under the Access to Information Act. The request was for all the emails of a named employee. The allegation falls under paragraph 30(1)(a) of the Act. PSPC failed to demonstrate that the access request did not meet the requirements of section 6 and was not, therefore, a request. In particular, PSPC failed to show how an experienced institutional employee would be unable to locate with a reasonable effort the emails of a single employee, even though the complainant had not specified a subject matter and/or timeframe for the emails. The Information Commissioner ordered that PSPC provide a complete response to the access request. The Commissioner also recommended, since there turned out to be 50,000 pages of emails, that PSPC ensure its employees receive training and support on information management responsibilities and procedures. Doing so, would help PSPC improve its record classification, organization and retrieval processes, and, as result, respond more efficiently to requests. PSPC gave notice to the Commissioner that it would be implementing the order and recommendation. The complaint is well founded.