Decisions

The Information Commissioner publishes the final reports on her investigations on this website when she deems them to be of value in providing guidance to both institutions and complainants.

The Office of the Information Commissioner has established the Decisions Database to enable users to search final reports and other decisions, which outline the reasons and principles behind the Commissioner’s decisions and filter them using a number of criteria.

This database is updated regularly and continues to grow as more final reports, decisions and orders are added. The dates indicated refer to the date on which the decision was rendered.

Institutions are legally obliged to abide by an order from the Commissioner unless they apply to the Federal Court for a review of the matter that is the subject of the order. The Access to Information Act does not provide any other alternative to complying with the order. 

To learn more about the Information Commissioner’s orders and her decisions on applications for permission to decline to act on an access request, please visit Frequently asked questions.

Other Corporate publications are available on the website.

Filters
Decision Type

1094 decisions found

Mar 25
2025

Library and Archives Canada, 5824-01441

Institution
Library and Archives Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-00850
Summary
Order: provide a complete response to the access request no later than 60 business days following the date of the final report.
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Mar 25
2025

Library and Archives Canada, 5824-01304

Institution
Library and Archives Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-01708
Summary
Order: provide a complete response to the access request no later than the 60th business day following the date of the final report.
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Mar 25
2025

Library and Archives Canada, 5824-02101

Institution
Library and Archives Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-02655
Summary
Order: provide a complete response to the access request no later than 60 business days following the date of the final report.
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Mar 25
2025

Privy Council Office, 5824-01959

Institution
Privy Council Office
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2022-00640
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of the final report.
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Mar 25
2025

Library and Archives Canada, 5824-01728

Institution
Library and Archives Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-01477
Summary
Order: provide a complete response to the access request no later than 60 business days after the date of the final report.
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Mar 25
2025

Indigenous Services Canada, 5824-02444

Institution
Indigenous Services Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
ISC-A-2023-00323
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of the final report.
Read more
Mar 25
2025

Privy Council Office, 5824-02024

Institution
Privy Council Office
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2023-00881
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of the final report.
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Mar 24
2025

Department of Justice Canada (Re), 2025 OIC 19

Institution
Justice Canada
Section of the Act
9(1)
Decision Type
Order
Final report
Summary

The complainant alleged that the extension of time the Department of Justice Canada (Justice) took under subsection 9(1) of the Access to Information Act to respond to an access request was unreasonable. The request was for all records pertaining to the booking and subsequent cancellation of Professor Alice Sullivan's International Women's Day 2024 presentation to Department of Justice staff.

The allegation falls under paragraph 30(1)(c) of the Act.

Justice claimed an extension under paragraph 9(1)(a) for 292 days which the investigation determined to be unreasonable. Justice also claimed 90 days under paragraph 9(1)(b) but failed to respond within this time frame. As a result, Justice was deemed to have refused access to the requested records under subsection 10(3). The investigation also found that Justice based the time extension on a page count that did not truly reflect the number of records responsive to the request because it failed to properly identify duplicates and non relevant records.

The Information Commissioner ordered that Justice provide a complete response to the access request no later than 36 business days following the date of the final report.

Justice gave notice to the Commissioner that it would be implementing the order and would respond to the access request within the ordered time frame.

The complaint is well founded.

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Mar 24
2025

Public Services and Procurement Canada (Re), 2025 OIC 21

Institution
Public Services and Procurement Canada
Section of the Act
30(1)(a)
Decision Type
Order
Final report
Summary

The complainant alleged that Public Services and Procurement Canada (PSPC) had not conducted a reasonable search for records in response to an access request under the Access to Information Act. The request was for specific records related to a contract for decommissioning and demolition services at the Health Protection Building that was awarded to a subcontractor. The allegation falls under paragraph 30(1)(a) of the Act.

PSPC did not acknowledge control over some of the requested records, however, the Information Commissioner found that the records, if they exist, were under PSPC’s control. Additionally, PSPC did not demonstrate that it had conducted a reasonable search for responsive records.

The Commissioner ordered that PSPC seek assistance and copies of records from a third party, provide a new response to the complainant and give the complainant access to any additional records it located. PSPC gave notice to the Commissioner that it would comply with the order. The complaint is well founded.

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Mar 24
2025

Privy Council Office, 5823-04827

Institution
Privy Council Office
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2023-00930 / TSK
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 60 business days following the date of the final report.
Read more
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