Maximizing compliance for greater transparency

Message from the Commissioner

About the Office

Complaints and investigations

Introduction

1. Highlights 2008–2009
2. The new business model
   • An improved investigative process
   • Strategic use of systemic actions
   • Maximizing compliance
3. Investigating complaints
   • Facts and figures
   • Noteworthy investigations
4. Addressing performance and systemic issues
   • Reviews (report cards)
   • Identification of issues
   • Systemic investigations
5. Advancing the case for transparency before the courts
   • Progress on ongoing cases
   • New cases
6. Advocating for legislative reform
7. Enhancing our information management capacity
   • IM/IT renewal
   • Records management
   • Access to Information and Privacy Secretariat
   • Complaints to the Information Commissioner ad hoc
8. Promoting requesters’s rights
   • Communications and special events
   • Advice and consultations
   • Parliamentary relations
   • International Activities
   • Partnerships
9. Renewing our office
   • Review of resources
   • Human resources
   • Internal audit
10. The year ahead
    • Follow-ups and system monitoring
    • Strengthening capacity and accountability
    • Web-enhanced information and proactive disclosure
    • Consultations and partnerships

Appendix 1 Report of the Information Commissioner ad hoc

Appendix 2 Ongoing court cases

Appendix 3 Amendments and proposed amendments to the Access to Information Act