Submitting a complaint
If you submitted a request for information to a federal government institution under the Access to Information Act and you are not satisfied with how the institution processed it, you may complain to the Office of the Information Commissioner (OIC).
Code of communications with the OIC
The OIC is committed to communicating with you in a respectful, professional and civil manner. Similarly, the OIC expects the same courtesy from you.
While understanding that the circumstances or issues you are communicating may be stressful, the OIC will not accept abusive behaviour or communications towards staff. This includes threats, vexatious or harassing comments or conduct, sexual harassment, intimidation, yelling or screaming, or obscene, racist or discriminatory statements.
The OIC is required by law to protect staff from abusive behaviour and will not tolerate such behaviour against our staff. Repeated behaviour of this kind may result in the OIC communicating with you only in writing or otherwise restricting future interactions with you.