Online complaint process

The online complaint form has five steps:

Step 1: Registration

You will need to enter some basic personal information such as your name, phone number and email or mailing address.

Step 2: Complaint

You will be asked to provide some general information about your complaint, including the following:

  • Whether you are making this complaint on your own behalf.
  • The name of the institution you are complaining about.
  • The type of complaint (you may choose more than one):
    • Deemed refusal (delay): The 30-day and any extended time periods have elapsed and a final response from the institution has not been received
    • Time extension: Extension of time claimed under section 9 of the Access to Information Act
    • Fees assessed: the institution is requiring the payment of excessive fees to process the request
    • Exemptions/exclusions: The records were entirely or partially withheld by institutions under one or more sections of the Access to Information Act
    • Incomplete search/no records response: The institution found no records or provided fewer records than expected in response to your request (i.e. records/more records should exist). This type of complaint is different and separate from an exemptions complaint (records were found but were entirely or partially withheld (‘blacked out’) under one or more of sections 13 to 24, 26, 68 or 69 of the Act).
    • Any other matter: Under 30(1)(f) of the Act, the complaint must be in respect of any other matter relating to requesting or obtaining access to records under the Access to information Act.

Step 3: Details

You will be asked to provide additional details about the type(s) of complaint selected in Step 2, including one or more of the following (you may make more than one entry, both overall and per type):

  • The institution’s file number (It usually starts with an A, e.g., A2019-05050).
  • The date you received a response from the institution.
  • Any additional information you would like to share.

Step 4: Review

Review and correct the information you have entered.

Step 5: Submit

Once you click Submit, you will no longer be able to change the information you entered on the form.

Once you submit your complaint

You will immediately receive an email confirming that the OIC received your complaint and providing you with a temporary reference number.

A representative of the OIC will review your complaint and contact you once to confirm it is registered or to obtain additional information if required. An investigator will contact you once the investigation begins.



Please quote the temporary reference number provided in your email confirmation.

Date modified:
Submit a complaint