What's New

New Disposition Categories (Effective April 1, 2010)

In the 2007-2008 Special Report to Parliament on Report Cards and Systemic Issues Affecting Access to Information in Canada, the Office of the Information Commissioner (OIC) committed to reviewing the way it classifies complaints in order to develop and implement a new set of disposition categories. The OIC uses such categories to inform on the outcome of complaint investigations.

The new disposition categories are simpler, more accurate, and follow the terminology of section 37 of the Access to Information Act.

Over the last year, the OIC consulted its employees, Access to Information Coordinators and members of the public on proposed categories. The following are the categories the OIC is using in the disposition of complaints starting April 1, 2010.

Well founded

  • well founded with recommendations – resolved
  • well founded with recommendations – not resolved
  • well founded, resolved without recommendations

Not well founded



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