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Long Description: 1. Measuring up: Finding signs of improvement

Deemed refusal rates, 18 institutions, 2008–2009 and 2010–2011

This graphic is a horizontal bar chart that compares the deemed refusal rate for 2008–2009 and 2010–2012 for each of the 18 institutions. The institutions are listed in ascending order based on their 2008–2009 deemed refusal rate. For each institution, its 2008–2009 deemed refusal rate is listed first, followed by the rate for 2010–2011 below it.

  • Public Safety Canada's deemed refusal rate was 8.5 percent in 2008–2009 and 5.8 percent in 2010–2011.
  • Human Resources and Skills Development Canada's deemed refusal rate was 10.2 percent in 2008–2009 and 3.5 percent in 2010–2011.
  • Aboriginal Affairs and Northern Development Canada's deemed refusal rate was 11.6 percent in 2008–2009 and 51 percent in 2010–2011.
  • Fisheries and Oceans Canada's deemed refusal rate was 13.2 percent in 2008–2009 and 4.4 percent in 2010–2011.
  • Canada Revenue Agency's deemed refusal rate was 15.1 percent in 2008–2009 and 33.5 percent in 2010–2011.
  • National Defence's deemed refusal rate was 15.8 percent in 2008–2009 and 9.2 percent in 2010–2011.
  • Transport Canada's deemed refusal rate was 17.6 percent in 2008–2009 and 52.6 percent in 2010–2011.
  • Royal Canadian Mounted Police's deemed refusal rate was 18.3 percent in 2008–2009 and 12.6 percent in 2010–2011.
  • Health Canada's deemed refusal rate was 19.3 percent in 2008–2009 and 15.8 percent in 2010–2011.
  • Canadian Security Intelligence Service's deemed refusal rate was 20.9 percent in 2008–2009 and 3.0 percent in 2010–2011.
  • Natural Resource Canada's deemed refusal rate was 22.4 percent in 2008–2009 and 13.2 percent in 2010–2011.
  • Privy Council Office's deemed refusal rate was 24 percent in 2008–2009 and 6.1 percent in 2010–2011.
  • Canadian Food Inspection Agency's deemed refusal rate was 35.8 percent in 2008–2009 and 48.3 percent in 2010–2011.
  • Environment Canada's deemed refusal rate was 36.9 percent in 2008–2009 and 14.7 percent in 2010–2011.
  • Canadian International Development Agency's deemed refusal rate was 37.7 percent in 2008–2009 and 8.2 percent in 2010–2011.
  • Canadian Heritage's deemed refusal rate was 40.8 percent in 2008–2009 and 28.7 percent in 2010–2011.
  • Correctional Service of Canada's deemed refusal rate was 47 percent in 2008–2009 and 13.7 percent in 2010–2011.
  • Foreign Affairs and International Trade Canada's deemed refusal rate was 59.6 percent in 2008–2009 and 27.8 percent in 2010–2011.

Average time to complete a request, 18 institutions, 2008–2009 and 2010–2011

This graphic is a horizontal bar chart that compares the average time it took each of the 18 institutions to complete a request in 2008–2009 and 2010–2011. The institutions are listed in ascending order based on their 2008–2009 completion times. For each institution, the average time it took to complete a request in 2008–2009 is listed first, followed by its 2010–2011 performance below it.

  • Royal Canadian Mounted Police's average completion time was 38 days in 2008–2009 and 64 days in 2010–2011.
  • Canadian Food Inspection Agency's average completion time was 50 days in 2008–2009 and 188 days in 2010–2011.
  • Transport Canada's average completion time was 60 days in 2008–2009 and 177 days in 2010–2011.
  • Natural Resource Canada's average completion time was 65 days in 2008–2009 and 59 days in 2010–2011.
  • Canada Revenue Agency's average completion time was 73 days in 2008–2009 and 146 days in 2010–2011.
  • Public Safety Canada's average completion time was 75 days in 2008–2009 and 70 days in 2010–2011.
  • Human Resources and Skills Development Canada's average completion time was 80 days in 2008–2009 and 45 days in 2010–2011.
  • Canadian Security Intelligence Service's average completion time was 86 days in 2008–2009 and 49 days in 2010–2011.
  • Fisheries and Oceans Canada's average completion time was 86 days in 2008–2009 and 74 days in 2010–2011.
  • Environment Canada's average completion time was 97 days in 2008–2009 and 72 days in 2010–2011.
  • Aboriginal Affairs and Northern Development Canada's average completion time was 102 days in 2008–2009 and 128 days in 2010–2011.
  • Canadian Heritage's average completion time was 107 days in 2008–2009 and 185 days in 2010–2011.
  • Correctional Service of Canada's average completion time was 110 days in 2008–2009 and 46 days in 2010–2011.
  • National Defence's average completion time was 125 days in 2008–2009 and 95 days in 2010–2011.
  • Health Canada's average completion time was 132 days in 2008–2009 and 144 days in 2010–2011.
  • Canadian International Development Agency's average completion time was 157 days in 2008–2009 and 113 days in 2010–2011.
  • Privy Council Office's average completion time was 157 days in 2008–2009 and 132 days in 2010–2011.
  • Foreign Affairs and International Trade Canada's average completion time was 163 days in 2008–2009 and 242 days in 2010–2011.

Average time to complete a request, 12 institutions, 2010–2011, with backlogged requests removed

This graphic is a horizontal bar chart that compares the average completion time for each of the 18 institutions for all requests completed in 2010–2011 and the average completion time for only received and completed in that fiscal year. The institutions are listed in ascending order by the average completion time for all requests completed in 2010–2011. The data for requests received and completed in 2010–2011 follows below it.

  • Royal Canadian Mounted Police's average completion time was 64 days for all requests completed in 2010–2011 and 20 days without the backlog.
  • Environment Canada's average completion time was 72 days for all requests completed in 2010–2011 and 26 days without the backlog.
  • Fisheries and Oceans Canada's average completion time was 74 days for all requests completed in 2010–2011 and 39 days without the backlog.
  • National Defence's average completion time was 95 days for all requests completed in 2010–2011 and 49 days without the backlog.
  • Canadian International Development Agency's average completion time was 113 days for all requests completed in 2010–2011 and 49 days without the backlog.
  • Privy Council Office's average completion time was 132 days for all requests completed in 2010–2011 and 38 days without the backlog.
  • Health Canada's average completion time was 144 days for all requests completed in 2010–2011 and 60 days without the backlog.
  • Canada Revenue Agency's average completion time was 146 days for all requests completed in 2010–2011 and 56 days without the backlog.
  • Transport Canada's average completion time was 177 days for all requests completed in 2010–2011 and 43 days without the backlog.
  • Canadian Heritage's average completion time was 185 days for all requests completed in 2010–2011 and 36 days without the backlog.
  • Canadian Food Inspection Agency's average completion time was 188 days for all requests completed in 2010–2011 and 84 days without the backlog.
  • Foreign Affairs and International Trade Canada's average completion time was 242 days for all requests completed in 2010–2011 and 94 days without the backlog.

Number of requests completed late and how long it took to complete them, 18 institutions, 2008–2009 and 2010–2011

This graphic is two horizontal bar charts, one on top of the other, showing the number of requests that the 18 institutions completed late and how long overdue they were. On top is the graph for 2008–2009 while underneath is the graph for 2010–2011. Each graph is four rows, less than 30 days, 31–60 days, 61–90 days and more than 90 days.

In 2008–2009, a total of 1,492 requests were completed late: 698 requests less than 30 days late, 313 31–60 days late, 152 61–90 days late, and 329 more than 90 days late.

In 2010–2011, a total of 1,181 requests were completed late: 580 requests less than 30 days, 235 31–60 days late, 120 61–90 days late, and 246 more than 90 days late.

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