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Canadian Security Intelligence Service (CSIS)

Part A:       Requests carried over from the prior fiscal year (2009-2010)
1. Number of requests carried over: 33
2. Requests carried over from the prior fiscal year— in a deemed-refusal situation on the first day of the new fiscal year 0
Part B:       New requests received in fiscal year 2010-2011 (Exclude requests included in Part A)
3. Number of requests received during the fiscal period 263
4.A How many were completed during fiscal year 2010-2011 within the statutory 30-day time limit? 110
4.B How many were completed during fiscal year 2010-2011 beyond the statutory 30-day time limit where no extension was claimed? 0
4.C How long after the expiry of the statutory 30-day time
limit did it take to complete the request where no extension was claimed?
  1-30 days: 0
  31-60 days: 0
  61-90 days: 0
  Over 91 days: 0
5. How many were extended pursuant to section 9? 108
6.A How many were completed during fiscal year 2010-2011 within the extended time limit? 108
6.B How many were completed during fiscal year 2010-2011 after exceeding the extended time limit? 9
6.C How long after the expiry of the extended deadline did it take to respond?  
  1-30 days: 8
  31-60 days: 0
  61-90 days: 1
  Over 91 days: 0
7. Number of requests received in 2010-2011 that were carried over to 2011-2012? 36
8. As of April 1st, 2011, how many requests which were received in the 2010-2011 reporting period are in a deemed-refusal situation? 0
Part C:       Workload
9. What is the number of pages reviewed for requests completed in:  
  2008-2009? 33,333
  2009-2010? 30,154
  2010-2011? 31,309
10. What is the number of consultations requests received  in:  
  2008-2009? 182
  2009-2010? 274
  2010-2011? 257
Part D:       Contributing Factors
11. Please describe the most significant issues that affected your institution’s ability to respond to access to information requests in a timely manner (within 30 days and/or statutory timelines). These may include:
  • Requests for large volume of records

  • Approval process of access requests

  • Difficulties to retrieve records (OPI turnaround time)

  • Staff shortages / resources

  • Requests filed in bulk

  • Consultations with other institutions

  • Others

  In 2010-2011, the Service received a total of 263 requests. This represents a 68.5% increase in the number of ATI requests from the previous fiscal year.

A total of 257 consultations were received from other institutions. The ATIP unit reviewed 45,591 pages to comply with these consultations. The resources required to process these consultations were significant.

The types of documents targeted by requesters involve considerable in-house consultations with subject matter experts. In addition, many of the records contained significant amounts of information provided by external stakeholders requiring additional external consultations.  As stated in the last OIC questionnaire, the consultation process is not only labour intensive, it often leaves us at the mercy of other organizations that are already juggling their own priorities.

The 2010-2011 reporting year was challenging. Nonetheless, the Service managed to maintain an exceptional on-time compliancy rate of 97%.

12. Please describe any practices or policies developed/undertaken by your institution to improve the timely delivery of your access to information program and, where possible, indicate how successful these practices/policies have been. These may include:
  • Informal treatment of requests

  • Streamlined approval process

  • Partial release of records

  • Fast track process for common requests

  • Others

  The pro-active processing of specific types of records that are regularly requested has considerably shortened our response times. As this measure has been highly successful, the ATIP Section continues to dedicate one full time analyst to this task.

Communication with our requesters is intrinsic to shorter delays. Requests are often modified and tailored to the needs of the requesters, narrowing the request to specific records, reducing the processing of unwanted records, which in turn yields shorter response times.   

Part E:       Completion Time
13. What is the average completion time for all requests completed in 2010-2011?
48.7 days
Part F:        Statistical Report on the Access to Information Act
14. Please attach your institution’s completed Report on the Access to Information (Form TBS/SCT 350-62) for 2008-2009, 2009-2010 and 2010-2011. For institutions on a fiscal year other than April 1st-March 31st, include any supplemental reports where available.