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National Arts Centre Corporation

Part A: Requests carried over from the prior fiscal year (2008-2009)

1. Number of requests carried over: 0
2. Requests carried over from the prior fiscal year— in a deemed-refusal situation on the first day of the new fiscal year 0

Part B: New Requests received in fiscal year 2009-2010— Exclude requests included in Part A

3. Number of requests received during the fiscal period 7
4.A How many were completed during fiscal year 2009-2010withinthe statutory 30-day time limit? 5
4.B How many were completed during fiscal year 2009-2010 beyond the statutory 30-day time limitwhere no extension was claimed ? 0
4.C How long after the expiry of the statutory 30-day timelimit did it take to complete the requestwhere no extension was claimed ? N/A
  1-30 days:  
  31-60 days:  
  61-90 days:  
  Over 91 days:  
5. How many were extended pursuant to section 9? 2
6.A How many were completed during fiscal year 2009-2010withinthe extended time limit? 2
6.B How many were completed during fiscal year 2009-2010 after exceeding the extended time limit? 0
6.C How long after the expiry of the extended deadline did it take to respond? N/A
  1-30 days:  
  31-60 days:  
  61-90 days:  
  Over 91 days:  
7. Number of requests received in 2009-2010 that were carried over to 2010-2011? 0
8. As of April 1 st , 2010, how many requests which were received in 2009-2010 are in a deemed-refusal situation? 0

Part C: Workload

9. What is the number of pages reviewed for requests completed in 2009-2010? 6,500 pages
10. What is the number of consultations requests received in 2009-2010? 0

Part D: Contributing Factors


Please describe the most significant issues that affected your institution’s ability to respond to access to information requests in a timely manner (within 30 days and/or statutory timelines) since becoming subject to the Act. These may include:

  • Requests for large volume of records
  • Approval process of access requests
  • Difficulties to retrieve records (OPIs turnaround time)
  • Staff shortages
  • Requests filed in bulk
  • Consultations with other institutions
  • Others
  • Consultations with other institutions (2 requests)

Please describe any practices or policies developed/undertaken by your institution to improve the timely delivery of your access to information program since becoming subject to the Act and where possible, indicate how successful these practices/policies have been. These may include:

  • Informal treatment of requests
  • Streamlined approval process
  • Partial release of records
  • Fast track process for common requests
  • Others
  • The NAC treats ATIP requests informally whenever possible. Of the 64 requests received between the time it became subject to the ATIP Act until March 31 2010, 9 requests were treated informally, mostly when information was already available publicly.
  • The NAC partially releases records whenever possible to ensure timely delivery of ATI requests (e.g. for ATI 09/10-002, the NAC released partial even though additional records were being reviewed by two third party institutions)
  • The NAC provides a streamlined approval process for ATI requests as a result of its relatively small organizational size which provides easy access to managers and decision-makers.
  • Since 2007, the NAC’s policy and practice of giving full attention and importance to ATIP requests has resulted in the timely administration of the Act. For example, the NAC has completed 55 of the 64 ATIP requests it received between April 1 2007 and March 31 2010 under the desired 30-day completion period (that represents an 86% rate of completion under 30 days) while the rest were completed within allowed extended timeframes due to searches for a high volume of records or consultations with affected third parties.

Part E: Building Capacity

As a newly-subject institution to the Act, please describe the implementation process and measures to build your institution’s capacity to respond to access to information requests. This may include resource allocation, infrastructure, internal support, and/or foundational work such as policy or planning documents.
  • In 2007, the NAC created a full-time position to fulfill its ATIP mandate and inform staff about the Acts as well as their role and responsibilities to ensure compliance.
  • The NAC has allocated more than $95,000 a year in salaries and various operational costs to administer the ATIP Acts. (This is in addition to fees for legal counsel regarding specific ATIP matters)
  • The NAC required the ATIP Coordinator to participate in quarterly briefing sessions held by the Treasury Board Secretariat, as well as relevant training and meetings offered by the federal government.
  • The NAC held various ATIP information sessions to sensitize its employees of their responsibilities under the Acts and other relevant legislation, regulations and guidelines.
  • In addition to submitting an annual report and statistics to Treasury Board, the NAC ATIP Coordinator submits an ATIP Annual Report every fall to senior management and the NAC Board of Trustees to ensure the ongoing compliance of the organization, and to ensure the ATIP program is well supported and managed.

Part F: Completion Time

What is the average completion time for all requests completed in 2009-2010?
28 days

Part G: Statistical Report on the Access to Information Act

Please attach your institution’s completed Report on theAccess to Information(Form TBS/SCT 350-62) for 2007-2008, 2008-2009 and 2009-2010. For institutions on a fiscal year other than April 1 st -March 31 st , include any supplemental reports where available.