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Report Cards


Year


2007-2008

ANNEX A: RATING OF INSTITUTIONS’ PERFORMANCE  

A global rating is attributed to each federal institution as a means to measure its overall performance. This rating for the reporting period is based on several factors. As a starting point, we are assessing compliance with statutory requirements namely whether requests were responded within statutory timelines (deemed-refusal ratio) and whether notices under subsection 9(2) were sent to the Information Commissioner.

In addition to these statutory requirements, we are taking into account practices and processes used by the institution that may impact, positively or negatively, on their capacity to fulfill their obligations under the Act. Among these practices and processes, we have considered the overall use and duration of time extensions; and good practices such as proactive and informal disclosure to requesters, partial release of records and collaborative instruments to deal efficiently with consultations. Contextual factors, such as variations in workload have also been taken into account.

% of deemed-refusals Comment Grade
0-5% Ideal Compliance A
5-10% Substantial Compliance B
10-15% Borderline Compliance C
15-20% Below Standard Compliance D
More than 20% Red Alert F

 

Overall Grade Factors
 5_stars.jpg
(Outstanding)
  • 5% or less deemed refusals (A)
  • Compliance with subsection 9(2) (80% and more of extensions beyond 30 days were notified to the OIC)
  • Appreciation of the overall use and duration of time extensions (for example: extensions under subsection 9(1)(a) taken exceptionally): deemed appropriate.
  • Comprehensive set of good practices in place to ensure that access requests are responded in a timely manner (proactive disclosure; informal disclosure; partial release; collaborative instruments, absence of requests categorization or no delay created by it, focus on service to the requesters, etc.)
  • Others elements which may impact the institution’s capacity to comply with the Act and measures taken to deal with them (for example, increase in the workload of the institution and high volume of consultation requests received )
 4_stars.jpg
(Above Average)
  • 10% or less deemed refusals (A, B)
  • Compliance with subsection 9(2) (80% and more of extensions beyond 30 days were notified to the OIC)
  • Appreciation of the overall use and duration of time extensions: in most instances, deemed appropriate.
  • Comprehensive set of good practices in place to ensure access requests are responded in a timely manner
  • Others elements which may impact the institution’s capacity to comply with the Act and measures taken to deal with them.
 3_stars.jpg
(Average)
  • 20% or less deemed refusals (A, B, C)
  • Compliance with subsection 9(2) (+/- 80%)
  • Appreciation of the overall use and duration of time extensions: to some degree, deemed appropriate.
  • A number of good practices in place to ensure access requests are responded in a timely manner
  • Others elements which may impact institution’s capacity to comply with the Act and measures taken to deal with them.
 2_stars.jpg
(Below Average)
  • 20% or more deemed refusals (A, B, C, D, F) *if F, institution made significant efforts to improve performance e.g. significant reduction in backlog of requests.
  • Compliance with subsection 9(2) (less than 80 percent)
  • Concerns with the overall use and duration of time extensions
  • Limited good practices in place to ensure access requests are responded in a timely manner
  • Others elements which may impact institutions’ capacity to comply with the Act and measures taken to deal with them.
 1_star.jpg
(Unsatisfactory)
  • 20% or more deemed refusals (A, B, C, D, F)
  • Compliance with paragraph 9(2) (less than 80 percent)
  • Concerns with the overall use and duration of time extensions
  • Practices in place to ensure access requests are responded in a timely manner are insufficient
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