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Outcomes by type of complaint

The top pie chart shows the outcomes of investigations into 997 administrative complaints: well founded, resolved without recommendations: 621 complaints; not well founded: 143 complaints; settled: 5 complaints; discontinued: 224 complaints; well founded with recommendations-resolved: 4 complaints; and well founded with recommendations-not resolved: 0 complaints.

The table below the top pie chart sets out the data in column form and include the percentage for each category, as follows:

Administrative complaints

Well founded, resolved without recommendations

Not well founded

Discontinued

Settled

Well founded with recommendations-resolved

Well founded with recommendations-not resolved

Delays

312

15

133

0

3

0

Time extensions

201

66

58

0

1

0

Fees

48

28

5

0

0

0

Miscellaneous

60

34

28

5

0

0

 

62%

14%

22%

0.5%

0.4%

0%

Note: Percentages may not add up to 100 due to rounding.

The middle pie chart shows the outcomes of investigations into 1,015 refusal complaints: well founded, resolved without recommendations: 241 complaints; not well founded: 296 complaints; settled: 13 complaints; discontinued: 459 complaints; well founded with recommendations-resolved: 2 complaints; and well founded with recommendations-not resolved: 4 complaints.


The table below the middle pie chart sets out the data in column form and include the percentage for each category as follows:

Refusal complaints

Well founded, resolved without recommendations

Not well founded

Discontinued

Settled

Well founded with recommendations-resolved

Well founded with recommendations-not resolved

Exemptions/

section 68, 68.1 and 68.2 exclusions

167

150

127

6

1

3

Special delegation

18

11

41

4

0

1

No records/ incomplete response

56

135

291

3

1

0

 

24%

29%

45%

1%

0.2%

0.4%

The bottom pie chart shows the outcomes of investigations into 49 Cabinet confidence exclusion complaints: well founded, resolved without recommendations: 10 complaints; not well founded: 30 complaints; discontinued: 9 complaints; settled: 0 complaints; well founded with recommendations-resolved: 0 complaints; and well founded with recommendations-not resolved: 0 complaints.


The table below the bottom pie chart sets out the data in column form and include the percentage for each category, as follows:

Cabinet confidence exclusion complaints

Well founded, resolved without recommendations

Not well founded

Discontinued

Settled

Well founded with recommendations-resolved

Well founded with recommendations-not resolved

 

10

30

9

0

0

0

 

20%

61%

18%

0%

0%

0%