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Strategic Plan 2011-2014

Success indicators for our office and the access regime as a whole

For each key result area, the following indicators help define and measure progress in achieving the goals we have set for the access regime as a whole and for our own performance.

Exemplary service delivery to Canadians

  • Reduction in number of open complaints at year-end
  • Increase in administrative complaints resolved in 90 days
  • Reduction in turnaround times for complex cases
  • Recognition of OIC as a centre of investigative and legal expertise

A leading access to information regime

  • New federal legislation reflecting most progressive access standards
  • Improved response time to process access requests
  • Increase in access requests resulting in greater disclosure
  • Implementation of the federal open governmentstrategy

Exceptional workplace

  • Increased or steady workforce retention
  • Increased percentage of employees benefiting from trainingor career development
  • Employees' assessment of our performance in operationalizing the organization's core values