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Summary of caseload

This table shows the number of complaints the Office of the Information Commissioner received or initiated, the number it closed and the number it had left in its inventory at the end of each of three years: 2008-2009, 2009-2010 and 2010-2011.

 

Complaints received

Commissioner-initiated complaints

Total

 

2008-2009

2009-2010

2010-2011

2008-2009

2009-2010

2010-2011

2008-2009

2009-2010

2010-2011

Complaints carried over from the previous year

2,293

2,513

2,083

0

1

3

2,293

2,514

2,086

New complaints

2,018

1,653

1,810

1

36

18

2,019

1,689

1,828

Complaints cancelled during the year*

28

n/a

n/a

0

n/a

n/a

28

n/a

n/a

Complaints discontinued during the year

652

575

692

0

0

0

652

575

692

Complaints settled during the year

n/a

n/a

18

n/a

n/a

0

n/a

n/a

18

Complaints completed during the year with findings

1,118

1,508

1,350

0

34

1

1,118

1,542

1,351

Total complaints closed during the year

1,770

2,083

2,060

0

34

1

1,770

2,117

2,061

Total inventory at year-end

2,513

2,083**

1,833***

1

3

20

2,514

2,086

1,853

* We stopped using the "cancelled" category in June 2008; the 28 complaints were cancelled before this change was made.

** 127 of these complaints are on hold awaiting the outcome of litigation.

*** 190 of these complaints are on hold awaiting the outcome of litigation.