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Table 6

This table shows the number and percentage of administrative, Cabinet confidence exclusion and refusal complaints in the inventory at the end of each

 

2006-2007

2007-2008

2008-2009

2009-2010

2010-2011

   

Total

% of inventory

Total

% of inventory

Total

% of inventory

Total

% of inventory

Total

% of inventory

Administrative complaints

Delay

389

23.9%

195

8.5%

156

6.2%

133

6.4%

152

8.2%

Fees

39

2.4%

121

5.3%

144

5.7%

62

3.0%

43

2.3%

Miscellaneous

92

5.6%

115

5.0%

97

3.9%

70

3.4%

64

3.5%

Time extensions

211

12.9%

528

23.0%

280

11.1%

151

7.2%

91

4.9%

Total administrative complaints as percentage of inventory

731

44.8%

959

41.8%

677

26.9%

416

19.9%

350

18.9%

Cabinet confidence exclusion complaints

154

9.4%

193

8.4%

113

4.5%

43

2.1%

16

0.9%

Refusal complaints

Exemptions*

382

23.4%

514

22.4%

803

31.9%

842

40.4%

926

50.0%

No records/ incomplete response

249

15.3%

452

19.7%

656

26.1%

501

24.0%

248

13.4%

Special delegation

114

7.0%

175

7.6%

265

10.5%

284

13.6%

313

16.9%

Total refusal complaints

745

45.7%

1,141

49.8%

1,724

68.6%

1,627

78.0%

1,487

80.2%

Total

1,630

100.0%

2,293

100.0%

2,514

100.0%

2,086

100.0%

1,853

100.0%

* Includes section 68, 68.1 and 68.2 exclusions

Note: The surge of complaints in 2007-2008 reflects the impact of the Federal Accountability Act, which brought 70 new institutions under the access legislation.