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Complaints in Backlog

This year, the office gave additional attention, and devoted new resources, to completing investigations that had fallen into backlog. The office considers any investigation of a refusal to disclose complaint should be completed within four months; complaints of administrative problems, such as delay, should be completed within one month. 850 backlogged files were completed, and the average time to completion of this group of files was 15 months. Of course, until the office’s backlog reduction plan is fulfilled (2008-09 at the earliest), overall completion times will remain high as such files are closed and reflected in the completion statistics.


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