Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject to the Government of Canada Web Standards and has not been altered or updated since it was archived. Please contact us to request a format other than those available.
Complaints in Backlog
This year, the office gave additional attention, and devoted new resources, to completing investigations that had fallen into backlog. The office considers any investigation of a refusal to disclose complaint should be completed within four months; complaints of administrative problems, such as delay, should be completed within one month. 850 backlogged files were completed, and the average time to completion of this group of files was 15 months. Of course, until the office’s backlog reduction plan is fulfilled (2008-09 at the earliest), overall completion times will remain high as such files are closed and reflected in the completion statistics.