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Disposition of Workload

  • With respect to commissioner-initiated complaints, this year 329 such complaints were closed (62-RCMP, 119-PCO, 148-DFAIT).
  • With respect to systemic complaints received from the public (i.e. complaints against more than one institution about the same matter from the same complainant), significant work has been undertaken this year in investigating the CNA complaint. The full investigation will be completed this year and reported in next year’s annual report.
  • With respect to report card reviews, the office completed 12 follow-up reviews and 4 expanded reviews this year.
  • With respect to individual complaints from members of the public, 1,319 were completed, and the outcomes are summarized in Table 3.
  • The "top 10" list of institutions against which well-founded complaints were made are:
1. Canada Revenue Agency 369 of 379
2. Royal Canadian Mounted Police 102 of 118
3. Privy Council Office 68 of 98
4. Public Works and Government Services Canada 57 of 76
5. Department of Foreign Affairs and International Trade 43 of 48
6. National Defence 38 of 69
7. Fisheries and Oceans 30 of 46
8. Health Canada 30 of 45
9. Canada Border Services Agency 21 of 24
10. Justice Canada 20 of 26
11. Transport Canada 20 of 22

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