Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject to the Government of Canada Web Standards and has not been altered or updated since it was archived. Please contact us to request a format other than those available.
Non-systemic complaints from the public
In addition to the three types of systemic complaints described above, in this reporting year the office had a workload of 2,773 complaints (1,365 carried over from last year and 1,408 received this year – see Table 1). The complaints received this year covered a variety of matters, categorized in Table 2. Of special concern is the increasing percentage of complaints relating to delays and time extensions.