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Non-systemic complaints from the public
In addition to the three types of systemic complaints described above, in this reporting year the office had a workload of 2,773 complaints (1,365 carried over from last year and 1,408 received this year – see Table 1). The complaints received this year covered a variety of matters, categorized in Table 2. Of special concern is the increasing percentage of complaints relating to delays and time extensions.
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