Increase in number of formal ATI requests:
In 2006-2007 we received 268 requests. In 2007-2008 we received 332 and in 2008-2009 we received 351 requests. Due to the increased volume of requests, we were unable to meet the statutory timelines since we did not have the resources (financial and human) available.
Requests for large volume of records:
Similarly to the increase in number of requests, we have also experienced requests for greater volume of records. Some of these requests included high number of pages between ten and twenty thousand pages.
Difficulties to retrieve records (OPIs turnaround time):
Due to the increase of requests and their complexity, program officials have had greater difficulty in providing completed responses in the time allocated. As well, ongoing difficulties with the proper management of records have consumed greater amounts of time and effort in the identification of all relevant records.
Budgetary constraints within INAC, and the lack of experienced human resources in the ATIP community, has impeded our ability to hire sufficient and qualified staff to ensure completion of our ATI requests within the statutory timeframes.
Consultations with other institutions:
In general this has not impacted on our performance, however, specific institutions, such as the Privy Council Office and Canada Post Corporation have caused challenges in serving our requestors in a timely manner.
The integration of the former Indian Residential School Resolution Canada with INAC ATIP Office provided challenges in training the new staff in the administration/processing of INAC’s ATIP requests. This required the INAC ATIP staff to expend time and effort to support the new staff in their training.