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Questionnaires

Year


Canada Border Services Agency 

Part A: Requests carried over from the prior fiscal year (2007-2008)
1. Number of requests carried over: 157
2. Requests carried over from the prior fiscal year— in a deemed-refusal situation on the first day of the new fiscal year 8
Part B: New Requests received in fiscal year 2008-2009— Exclude requests included in Part A
3. Number of requests received during the fiscal period 1155
4.A How many were completed within the statutory 30-day time limit? 670
4.B How many were completed beyond the statutory 30-day time limit where no extension was claimed ? 18
4.C How long after the expiry of the statutory 30-day time limit did it take to complete the request where no extension was claimed ?  
  1-30 days: 10
  31-60 days: 6
  61-90 days: 2
  Over 91 days: 0
5. How many were extended pursuant to section 9? 372
6.A How many were completed within the extended time limit? 237
6.B How many exceeded the extended time limit? 23
6.C How long after the expiry of the extended deadline did it take to respond?  
  1-30 days: 8
  31-60 days: 5
  61-90 days: 5
  Over 91 days: 5
7. Number of requests carried over in 2009-2010? 164
8. As of April 1 st , 2009, how many requests are in a deemed-refusal situation? On Time Compliance = 1+3 = 1312; 2+4b+6b+7 = 63; 95.2% 14
Part C: Contributing Factors
9. Please describe the most significant issues that affected your institution’s ability to respond to access to information requests in a timely manner (within 30 days and/or statutory timelines). These may include:
  • Requests for large volume of records
  • Approval process of access requests
  • Difficulties to retrieve records (OPIs turnaround time)
  • Staff shortages
  • Requests filed in bulk
  • Consultations with other institutions
  • Others
  See attached Issues and Measures – response to Part C of the 2008-2009 Questionnaire.
10.
Please describe any practices or policies developed/undertaken by your institution to improve the timely delivery of your access to information program and where possible, indicate how successful these practices/policies have been. These may include:
  • Informal treatment of requests
  • Streamlined approval process
  • Partial release of records
  • Fast track process for common requests
  • Others
See attached Issues and Measures – response to Part C of the 2008-2009 Questionnaire.
Part D: Completion Time
11. What is the average completion time for all requests completed in 2008-2009?
  The total completion time for requests completed in 2008-2009 is as follows: Access to Information Requests: 44 days Within 30 days: 21 days Beyond 30 days: 93 days Access to Information Consultations (Closed 298 in 08-09): 26 days
Part E: Statistical Report on the Access to Information Act
12. Please attach your institution’s completed Report on the Access to Information (Form TBS/SCT 350-62) for the 2008-2009.
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