Summary of performance 2012-13 and 2013-14, 27 institutions

  Institution Number of requests received (% change from previous reporting period) Completion rate3 Requests for which more than 1,000 pages were processed4 Requests completed within 30 days Proportion of requests closed past the statutory deadline5 Proportion of requests past the statutory deadline6 Average number of days to complete a request7 Requests for which all information was disclosed
2012-13 2013-14 2012-13 2013-14 2012-13 2013-14 2012-13 2013-14 2012-13 2013-14 2012-13 2013-14 2012-13 2013-14 2012-13 2013-14
AANDC 648 (+37.87%) 556 (-14.2%) 85.23% 89.19% 11.07% 13.82% 69.18% 62.97% 0% 0 A N/A 47 53 26.48% 19.80%
CBSA 3,147 (+68.65%) 4,671 (+48.43%) 83.05% 77.56% 2.27% 1.85% 70.67% 76.86% 11.93% 9.17% C N/A 43.5 44.5 44.97% 54.60%
CPC 105 (+40%) 109 (+3.81%) 88.82% 87.30% 5.65% 7.29% 39.26% 67.27% 25.93% 0.91% F N/A 301 36.8 18.52% 20.91%
CRA 3,137 (+40.23%) 2,751 (-12.3%) 82.90% 82.52% 6.91% 10.29% 48.52% 48.05% 14.53% 11.77% C N/A 64 N/A 14.04% 17.07%
CBC 154 (-29.36%) 159 (+3.25%) 83.52% 81.48% 5.19% 6.38% 66.45% 57.14% 1.32% 0.65% A N/A 38 42 11.18% 11.04%
CFIA* 405 (+40.14%) 284 (-29.8%) 71% 63.64% 3.70% 5.98% 43.66% 35.16% 27.04% 47.25% F N/A 83 169 10.99% 13.19%
CSIS1 488 (+113.1%) 903 (+85.04%) 88.58% 95.02% 1.86% 4.95% 61.73% 84.28% 0.63% 1.20% A N/A 45 26 0.85% 0.11%
CIC 25,010 (+21.56%) 29,281 (+17.08%) 95.57% 89.85% 0.32% 0.17% 74.62% 67.20% 6.61% 13.91% B N/A 30 36 24.52% 33.36%
CSC 785 (+57.63%) 630 (-19.75%) 80.73% 77.25% 1.19% 1.41% 73.31% 66.67% 11.66% 8.41% C N/A 54.4 50.9 25.28% 22.33%
FIN1 495 (+65.55%) 547 (+10.51%) 81.06% 87.61% 2.23% 2.75% 42.36% 56.72% 7.64% 8.03% B N/A 66 39 12.23% 9.77%
JUS 343 (+3.63%) 548 (59.77%) 77.64% 82.37% 8.64% 7.89% 72.14% 71.97% 21.05% 9.85% F N/A 78 65 12.07% 14.20%
ESDC 746 (+28.84%) 861 (+15.42%) 73.43% 85.58% 5.84% 3.03% 49.84% 47.96% 7.78% 9.33% B N/A N/A N/A 36.83% 26.07%
EC 1,827 (+28.57%) 1,459 (-20.14%) 90.73% 86.46% 3.30% 3.18% 65.91% 75.42% 11.49% 12.36% C N/A 46 N/A 11.27% 9.06%
DFO 547 (+49.45%) 417 (-23.77%) 73.18% 68.10% 8.19% 13.49% 59.16% 46.35% 5.52% 17.38% B N/A 52 104 18.10% 16.62%
DFATD* 1,148 (+28.70%) 1,118 (-2.61%) 68.63% 55.58% 2.84% 3.75% 42.69% 33.17% 23.43% 39% F N/A 188 132 9.49% 9.58%
HC 1,765 (+0.11%) 1,563(-11.44%) 74.27% 67.32% 5.63% 3.63% 48.19% 48.48% 26.05% 24.27% F N/A 99 130 13.56% 13.49%
IC 741 (+50.61%) 857 (+15.65%) 89.49% 90.29% 13.39% 4.44% 64.19% 60% 15.12% 5.32% D N/A 127 N/A 10.35% 7.28%
LAC2 900 (+9.62%) N/A 84.28% N/A 17.96% N/A 74.37% N/A 2.75% N/A A N/A N/A N/A 33.98% N/A
ND 2,044 (+24.26%) 2,231 (+9.15%) 76.98% 79.79% 1.58% 2.52% 48.29% 41.55% 5.82% 9.42% B N/A 63.1 79.9 19.25% 24.29%
NRCan 769 (+114.80%) 689 (-10.40%) 78.34% 77.93% 3.90% 2.18% 60.26% 49.78% 3.49% 2.04% A N/A 61 77 26.93% 20.88%
PCO 780 (+46.07%) 907 (+16.28%) 83.24% 73.31% 1.07% 1.56% 58.07% 50.52% 0.28% 2.20% A N/A 60 70 4.83% 2.07%
PHAC1 185 (+13.5%) 130 (-29.73%) 64.13% 81.22% 10.83% 2.46% 64.34% 54.34% 20.98% 36.99% F N/A 62 92 27.27% 18.50%
PS 494 (+36.09%) 465 (-5.87%) 83.42% 94.11% 9.93% 10.76% 65.69% 68.50% 6.49% 2.28% B N/A 66 N/A 6.69% 6.83%
PWGSC 810 (+10.05%) 718 (-11.36%) 74.38% 82.97% 11.94% 7.75% 42.31% 41.67% 8% 10.63% B N/A 105 105 15.87% 17.87%
RCMP* 1,218 (-15.06%) 1,730 (+42.04%) 66.73% 73.19% 5.71% 4.06% 35.47% 29.31% 56.94% 65.01% Red alert N/A 115 173 13.35% 12.02%
TC* 2,197 (+271.74%) 1,091 (-50.3%) 56.74% 82.56% 2.20% 2.83% 34.39% 24.58% 21.42% 4.63% F N/A 119 179 10.99% 11.98%
TBS 301 (-14.97%) 578 (+92.03%) 84.38% 88.24% 11.11% 4.33% 63.27% 73.36% 4.94% 2.31% A N/A 71 N/A 11.73% 10.48%
All institutions 2 55,145 (+27.67%) N/A 85.92% N/A 2.85% N/A 64.82% N/A 10.67% N/A C N/A N/A N/A 21.63% N/A

*  These institutions had weaker results.

Footnotes

Footnote 1

Please note that CSIS, FIN and PHAC were not assessed as part of the OIC's analysis of performance 2012-13 that was proactively published in November 2014.

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Footnote 2

Please note that statistics 2013-14 for LAC and government-wide Info Source Statistics 2013-14 are not yet available.

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Footnote 3

The completion rate represents the number of requests completed divided by the total number of requests in inventory (new requests received and requests carried over from the previous year). The completion rate is especially useful because it gives an idea of an institution’s backlog and of its performance for the next reporting period.

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Footnote 4

This includes requests completed for which the information was disclosed (in total or in part), exempted/excluded, and for abandoned requests. It excludes the following categories of completed requests: no records exist, requests transferred and requests treated informally.

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Footnote 5

The proportion of requests completed past the statutory deadline is the proportion of requests completed during the year after the 30-day or extended deadline has passed, including requests carried over from the previous year. It does not include overdue requests that are still open at the end of the reporting period.

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Footnote 6

The grade is based on the rating scale in the Commissioner’s 2007–2008 report cards: A=0–5 percent; B=5–10 percent; C=10–15 percent; D=15–20 percent; and F=more than 20 percent. “Red alert” is reserved for very high proportion of requests completed past the statutory deadline.

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Footnote 7

The average number of days to complete a request is based on the responses given by the institutions to the parliamentary written question 485.

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