Correctional Service Canada

Overall performanceFootnote 1

Correctional Service Canada (CSC) saw a decrease of 11.9% in the number of requests received and a 7.3% decrease in the percentage of requests completed within 30 days. This report provides comparative statistics for the last three periods (2012-2015).

Workload

CSC received 555 requests under the Access to Information Act (the Act), representing 0.8% of total requests received government-wide in 2014-2015. In 2013-2014, CSC received 630 requests, which is 11.9% more requests than this year. The majority of requests received by CSC were from the public (67.2%), followed by the media (24.7%). Requests from the public decreased by 19.4% compared to 2013-2014, while requests from the media increased by 15.1%.

CSC completed 517 requests this reporting period. The completion rateFootnote 2 was 70.1%, which is lower than the government-wide rate of 85.1%. In 2013-2014, the completion rate for CSC was 77.3%. CSC also received 117 informal requests in 2014-2015 and 47.9% of these were completed within 30 days. The number of consultations received by CSC from other federal government institutions decreased from 119 to 88, representing a decrease of 26.1% compared to 2013-2014.

In 2014-2015, CSC processed 71,805 pages compared to 51,632 in 2013-2014. The average number of pages processed per completed request increased from 104 in 2013-2014 to 153 in 2014-2015.

The information released by CSC was mostly in paper format: 288 in paper format compared to 11 requests in electronic format.

Table 1. Workload

Measures 2012-2013 2013-2014 2014-2015
Number of requests received 785 630 555
Annual change (%) - -19.7% -11.9%
Completed requests 712 618 517
Annual change (%) - -13.2% -16.3%
Number of consultations received (from other government institutions) 135 119 88
Annual change (%) - -11.9% -26.1%
Average number of pages processed per request completed 79 104 153
% of requests for which more than 1,000 pages were processed 1.2% 1.4% 2.4%

Request completion time

Timeliness

Figure 1 reveals that 59.4% of requests were completed within 30 days or less, which is 7.3% lower than the result observed in 2013-2014. The number of requests completed between 31 and 60 days increased by 16% compared to the previous reporting period.

Figure 1: Request Completion Time

Figure 1: Request Completion Time

Text version

Figure 1 is a bar chart with vertical bars, representing the completion time by CSC during each reporting period between 2012-2013 and 2014-2015. The results are as follows:

Completion time 2012-2013 2013-2014 2014-2015
30 days or less 73.31% 66.67% 59.38%
31-60 days 12.50% 13.11% 18.18%
61-120 days 8.15% 11.33% 13.15%
121-180 days 2.95% 4.69% 3.29%
181-365 days 1.12% 2.27% 2.71%
More than 365 days 1.97% 1.94% 3.29%
 

Extensions

CSC took a total of 172 extensions in 2014-2015 compared to 194 in 2013-2014. The most common reason for taking an extension was interference with operations (76.7%), followed by consultations (18.6%), and third-party notice (4.7%).

Figure 2 shows that 55.8% of the extensions taken in 2014-2015 were for 30 days or less, which is a 22.8% increase compared to the previous year. Figure 2 also shows that the number of extensions taken for more than 30 days in 2014-2015 was reduced compared to 2013-2014.

Figure 2: Length of Extensions

Figure 2: Length of Extensions

Text version

Figure 2 is a bar chart with vertical bars, representing the length of extensions taken by CSC during each reporting period between 2012-2013 and 2014-2015. The results are as follows:

Length of extensions 2012-2013 2013-2014 2014-2015
30 days or less 52.23% 32.99% 55.81%
31-60 days 22.93% 29.38% 23.26%
61-120 days 19.11% 32.47% 18.60%
121-180 days 5.10% 2.58% 1.74%
181-365 days 0.64% 2.06% 0.58%
More than 365 days 0.00% 0.52% 0.00%
 

Deemed refusals

In 2014-2015, the number of requests closed past the statutory deadline was 117, which accounts for 22.6% of all completed requests. This rate represents an “F” grade.Footnote 3 This is a significant difference compared to the previous year where CSC received a “B.” The main reason for not meeting the statutory deadline in 2014-2015 was workload (91.4%).

Figure 3 shows that 47.0% of the overdue requests were late by 30 days or less, 15.4% of requests were late between 31 and 60 days, and all remaining requests were late by more than 60 days.

Figure 3: Lateness of Overdue Requests

Figure 3: Lateness of Overdue Requests

Text version

Figure 3 is a pie chart, representing the delayed days for overdue requests taken by CSC in 2014-2015. The results are as follows:

Number of days 2014-2015
1 to 15 days 30.77%
16 to 30 days 16.24%
31 to 60 days 15.38%
61 to 120 days 13.68%
121 to 180 days 4.27%
181 to 365 days 9.40%
More than 365 days 10.26%
Total 100.0%
 

Disclosure

Percentage of requests for which information was disclosed

In 2014-2015, 23.8% of completed requests were entirely disclosed. This rate of disclosure is a slight improvement from the previous reporting period (see Figure 4). Figure 4 also shows that the rate for partially disclosed requests was 34.2% in 2014-2015, which is a small decrease of 2.2% from the previous period.

Figure 4: Level of Disclosure

Figure 4: Level of Disclosure

Text version

Figure 4 is a bar-chart with vertical bars, representing the entirely disclosed and disclosed in part requests as proportion of total requests completed by CSC during each reporting period between 2012–2013 and 2014-2015. The results are as follows:

Disclosure 2012-2013 2013-2014 2014-2015
All disclosed 25.28% 22.33% 23.79%
Disclosed in part 36.10% 36.14% 34.24%
 

Exemptions

The average number of exemptions used per completed request decreased for 1.14 in 2013-2014 to 0.82 in 2014-2015 (see Table 2). The most frequently used exemptions in 2014-2015 were section 19 (Personal Information) (25.1%), section 16 (Law Enforcement and Investigations) (19.7%) and section 21 (Operations of Government) (19.5%). In general, we have observed a reduction of exemptions in the above mentioned provisions since 2012.

Table 2: Exemptions

Exemptions 2012-2013 2013-2014 2014-2015
Total number of exemptions 815 704 426
Total number of completed requests 712 618 517
Average number of exemptions per completed request 1.14 1.14 0.82

Complaints at the OIC

In 2014-2015, the OIC received 33 complaintsFootnote 4 against CSC, which is a reduction from the 56 received in 2013-2014. Similar to the previous period, most of the complaints were refusals. However, the proportion of refusals decreased from 57.1% in 2013-2014 to 45.5% in 2014-2015. In this reporting period, 12 complaints were well-founded, 3 were not well-founded, 11 were discontinued, 2 were settled and 5 were pending resolution.

Footnotes

Footnote 1

Overall performance is based on two primary indicators: % of requests completed within 30 days, % of requests that were fully disclosed.

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Footnote 2

The completion rate was calculated using the number of received requests during the reporting period as well as outstanding requests from the previous period.

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Footnote 3

The 2007-2008 OIC report card grading system was used to estimate the grade A= 0 to 5%; B= 5 to 10%; C=10 to 15%, D= 15 to 20%, F=20% and more.

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Footnote 4

The numbers reported in this section are based on the OIC’s statistics. The information may not reflect the statistics reported by institutions due to the discrepancies in the methodology used.

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