Canadian Broadcasting Corporation

Overall performance Footnote 1

In 2014-2015, the Canadian Broadcasting Corporation (CBC) experienced a decrease of 20.1% in the number of requests received and improved the percentage of requests completed within 30 days by 15.4%. This report provides comparative statistics for the last three periods (2012-2015).

Workload

CBC received 127 requests this reporting period, representing 0.2% percent of the total requests received government-wide under the Access to Information Act (the Act). It is a 20.1% decrease compared to 2013-2014. The majority of requests were from the public (59.1%), followed by the media (29.1%).

CBC completed 149 requests in 2014-2015. CBC had a completion rateFootnote 2 of 92.0% in 2014-2015, which is higher than the government-wide completion rate of 85.1% and a 10.5% improvement from the last period. The CBC also received 11 informal requests, all of which were completed in 15 days or less. The number of consultations received by CBC from other federal government institutions increased from 12 in 2013-2014 to 45.

The average number of pages processed per completed request was 108, compared to 336 in 2013-2014. The proportion of requests for which more than 1,000 pages were processed also decreased by 4.7%.

The information released by CBC was mostly in electronic format (61) compared to requests in paper format (35).

Table 1: Workload

Measures 2012-2013 2013-2014 2014-2015
Number of requests received 154 159 127
Annual change (%) - 3.25% -20.13%
Completed requests 152 154 149
Annual change (%) - 1.32% -3.25%
Number of consultations received (from other government institutions) 29 12 45
Annual change (%) - -58.62% 275.00%
Average number of pages processed per request completed 154 336 108
% of requests for which more than 1000 pages were processed 5.2% 6.4% 1.7%

Request completion time

Timeliness

Figure 1 reveals that 72.5% of requests were completed within 30 days or less, which is an increase of 15.3% compared to 2013-2014. The number of requests completed between 31 and 60 days decreased by 5.3% compared to the previous period. Another decline is observed in the completion of requests between 61 and 120 days (17.8% in 2013-2014 and 10.7% in 2014-2015).

In the previous and current reporting periods, no request required more than 365 days for completion.

Figure 1: Request Completion TimeRequest Completion Time

Text version

Figure 1 is a bar chart with vertical bars, representing the completion time by CBC during each reporting period between 2012-2013 and 2014-2015. The results are as follows:

Completion time 2012-2013 2013-2014 2014-2015
30 days or less 66.45% 57.14% 72.48%
31-60 days 13.16% 21.43% 16.11%
61-120 days 17.11% 17.76% 10.74%
121-180 days 0.66% 3.25% 0.67%
181-365 days 2.97% 0.65% 0.00%
More than 365 days 0.66% 0.00% 0.00%

Extensions

CBC took a total of 52 extensions in 2014-2015 compared to 55 in 2013-2014. Figure 2 shows that 40.4% of extensions were taken for 30 days or less. The number of extensions taken between 31 and 60 days in 2014-2015 decreased to 36.5% from 60.0% in 2013-2014. A decrease was also observed in extensions taken between 61 and 120 days: there were 2 extensions in 2013-2014 and none in 2014-2015. However, there was an increase of 23.1% in extensions of 365 days or more.

The most common reason for taking an extension was interference with operations, which accounted for 50.0% of extensions in 2014-2015. Almost 19.2% of extensions were taken for consultations, and 30.8% of extensions were taken for the third-party notice.

Figure 2: Length of ExtensionsLength of Extensions

Text version

Figure 2 is a bar chart with vertical bars, representing the length of extensions taken by CBC during each reporting period between 2012-2013 and 2014-2015. The results are as follows:

Length of extensions in % 2012-2013 2013-2014 2014-2015
30 days or less 21.43% 23.64% 40.38%
31-60 days 66.67% 60.00% 36.54%
61-120 days 7.14% 12.73% 0.00%
121-180 days 2.38% 3.64% 0.00%
181-365 days 2.38% 0.00% 0.00%
More than 365 days 0.00% 0.00% 23.08%

Deemed refusals

In 2014-2015, CBC had no request that was closed past the statutory deadline.Footnote 3 This result rate represents an “A” grade.Footnote 4

Disclosure

Percentage of requests for which information was disclosed

In 2014-2015, 12.8% of completed requests were entirely disclosed, which is similar compared to previous years (see Figure 3). Figure 3 also shows that the rate for partially disclosed requests was 51.7% in 2014-2015, which is a decrease of 4.6% from the previous period.

Figure 3: Level of DisclosureLevel of Disclosure

Text version

Figure 4 is a pie chart, representing the entirely disclosed and disclosed in part requests as proportion of total requests completed by CBC during each reporting period between 2012-2013 and 2014-2015. The results are as follows:

Disclosure 2012-2013 2013-2014 2014-2015
All disclosed 11.18% 11.04% 12.75%
Disclosed in part 51.97% 66.23% 51.68%

Exemptions

The average number of exemptions used per completed request decreased from 1.97 in 2013-2014 to 1.46 in 2014-2015 (see Table 2).

The most commonly used exemptions in 2014-2015 were section 18 (Economic Interests of Canada) (28.9%) and section 19 (Personal Information) (27.5%), followed by section 20 (Third Party Information) (16.5%) and section 21 (Operations of Government) (16.1%).

Table 2: Exemptions

Exemptions 2012-2013 2013-2014 2014-2015
Total number of exemptions 246 304 218
Total number of completed requests 152 154 149
Average number of exemptions per request 1.62 1.97 1.46

Complaints at the OIC

In 2014-2015, the OIC received 37 complaintsFootnote 5 against CBC whereas 61 were received in 2013-2014. In contrast to the previous period, the majority of complaints received were administrative (26 administrative and 11 refusal complaints in 2014-2015, whereas the OIC received 6 administrative and 55 refusal complaints in 2013-2014).

From the complaints received in 2014-2015, 14 were well-founded and resolved, 13 were not well-founded, 3 complaints were discontinued, 1 was settled by agreement of the parties and 6 were pending resolution.

Footnotes

Footnote 1

Overall performance is based on two primary indicators: % of requests completed within 30 days, % of requests that were fully disclosed.

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Footnote 2

The completion rate was calculated using the number of received requests during the reporting period as well as outstanding requests from the previous period.

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Footnote 3

The indicator “Lateness of Overdue Requests” is not being measured for institutions with less than 15 late requests.

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Footnote 4

The 2007-2008 OIC report card grading system was used to estimate the grade A= 0 to 5%; B= 5 to 10%; C=10 to 15%, D= 15 to 20%, F=20% and more.

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Footnote 5

The numbers reported in this section are based on the OIC’s statistics. The information may not reflect the statistics reported by institutions due to the discrepancies in the methodology used.

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