Library and Archives Canada

Overall performanceFootnote 1

In 2014-2015, despite receiving a similar number of requests, Library and Archives Canada (LAC) improved its proportion of requests completed within 30 day by 9.9% compared to the previous year. This report provides comparative statistics for the last three periods (2012-2015).

Workload

LAC received 829 requests under the Access to Information Act (the Act), representing 1.2% of total requests across government in 2014-2015. This similar to the last reporting period, during which 877 requests were received by LAC. The majority of requests received in 2014-2015 were from the public (85.3%), which is an increase of 12.4% from the previous period.

LAC completed 821 requests this reporting period. The completion rateFootnote 2 was 86.9%, which is higher than the government-wide rate of 85.1%. In 2013-2014, LAC’s completion rate was 88.8%. LAC also received 6,671 informal requests and 39.6% of these were completed within 30 days. The number of consultations received by LAC from other federal government institutions increased from 28 in 2013-2014 to 33.

The total number of pages processed this reporting period was 276,887. Table 1 shows that the average number of pages processed per completed request decreased from 449 pages in 2013-2014 to 367 in 2014-2015.

Information released by LAC was almost equally distributed in paper and electronic format: 342 and 327 requests respectively.

Table 1. Workload

Measures 2012-2013 2013-2014 2014-2015
Number of requests received 900 877 829
Annual change (%) - -2.6% -5.5%
Completed requests 874 924 821
Annual change - 5.7% -11.1%
Number of consultations received (from other government institutions) 41 28 33
Annual change (%) - -31.7% 17.9%
Average number of pages processed per request completed 652 449 367
% of requests for which more than 1,000 pages were processed 18.0% 11.8% 9.7%

Request completion time

Timeliness

Figure 1 reveals that 77.3% of requests were completed within 30 days or less. This is 9.9% higher than the results observed in 2013-2014.

Figure 1: Request Completion Time

Figure 1: Request Completion Time

Text version

Figure 1 is a bar chart with vertical bars, representing the completion time by LAC during each reporting period between 2012-2013 and 2014-2015. The results are as follows:

Completion time 2012-2013 2013-2014 2014-2015
30 days or less 74.37% 67.46% 77.34%
31-60 days 4.23% 6.70% 5.85%
61-120 days 7.21% 12.11% 7.80%
121-180 days 4.58% 3.79% 2.92%
181-365 days 8.12% 6.92% 4.02%
More than 365 days 1.49% 3.03% 2.07%
 

Extensions

LAC took a total of 187 extensions in 2014-2015 compared to 356 in 2013-2014. The most common reason for taking an extension was consultations (84.5%).

Figure 2 shows that 8.6% of extensions were taken for less than 30 days, which is similar to the results in the previous year. We also observed that the number of extensions taken between 31 and 60 days in 2014-2015 decreased by 5.1% compared to 2013-2014. Extensions taken between 121 and 180 days increased by 10.3% in 2014-2015.

Figure 2: Length of Extensions

Figure 2: Length of Extensions

Text version

Figure 2 is a bar chart with vertical bars, representing the length of extensions taken by LAC during each reporting period between 2012-2013 and 2014-2015. The results are as follows:

Length of extensions 2012-2013 2013-2014 2014-2015
30 days or less 9.06% 8.43% 8.56%
31-60 days 15.47% 16.85% 11.76%
61-120 days 15.85% 17.42% 18.72%
121-180 days 16.98% 19.66% 29.95%
181-365 days 37.36% 28.93% 24.60%
More than 365 days 5.28% 8.71% 6.42%
 

Deemed refusals

In 2014-2015, the number of requests closed past the statutory deadline was 36 which accounts for 4.4% of completed requests. This rate represents an “A” grade.Footnotee 3 The most common reason for overdue requests was external consultations (33.3%) and other reasons (44.4%). Figure 3 shows that 47.2% of overdue requests were late for 30 days or less.

Figure 3: Lateness of Overdue Requests

Figure 3: Lateness of Overdue Requests

Text version

Figure 3 is a pie chart, representing the delayed days for overdue requests taken by LAC in 2014-2015. The results are as follows:

Number of days 2014-2015
1 to 15 days 30.56%
16 to 30 days 16.67%
31 to 60 days 25.00%
61 to 120 days 13.89%
121 to 180 days 8.33%
181 to 365 days 2.78%
More than 365 days 2.78%
Total 100.0%
 

Disclosure

Percentage of requests for which information was disclosed

In 2014-2015, 33.6% of completed requests were entirely disclosed, which is similar to the previous period (see Figure 4). Figure 4 also shows that the rate for partially disclosed requests was 47.9% in 2014-2015, which represents a 3.1% decrease from the results of the previous period.

Figure 4: Level of Disclosure

Figure 4: Level of Disclosure

Text version

Figure 4 is a bar-chart with vertical bars, representing the entirely disclosed and disclosed in part requests as proportion of total requests completed by LAC during each reporting period between 2012-2013 and 2014-2015. The results are as follows:

Disclosure 2012-2013 2013-2014 2014-2015
All disclosed 33.98% 33.44% 33.62%
Disclosed in part 47.71% 50.92% 47.87%
 

Exemptions

In 2014-2015, LAC applied 530 exemptions compared to 591 in the previous year. The average number of exemptions used per completed request was similar to the one observed in the previous period (0.64 in 2013-2014 and 0.65 2014-2015) (see Table 2).

The most common exemptions used in 2014-2015 were section 19 (Personal Information) (63.4%), followed by section 13 (Information Obtained in Confidence) (12.5%). The number of exemptions applied for section 13 provisions decreased by 3.1%, whereas the number of exemptions under section 19 increased by 3.9% from the previous period.

Table 2: Exemptions

Exemptions 2012-2013 2013-2014 2014-2015
Total number of exemptions 533 591 530
Total number of completed requests 874 924 821
Average number of exemptions per completed request 0.61 0.64 0.65

Complaints at the OIC

In 2014-2015, the OIC received 9 complaintsFootnote 4 against LAC, which is a slight decline from 13 the previous period. There were 5 refusal and 4 administrative complaints. Three complaints were well-founded, while 2 were not well-founded, 1 was discontinued and 3 were pending resolution.

Footnotes

Footnote 1

Overall performance is based on two primary indicators: % of requests completed within 30 days, % of requests that were fully disclosed.

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Footnote 2

The completion rate was calculated using the number of received requests during the reporting period as well as outstanding requests from the previous period.

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Footnote 3

The 2007-2008 OIC report card grading system was used to estimate the grade A= 0 to 5%; B= 5 to 10%; C=10 to 15%, D= 15 to 20%, F=20% and more.

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Footnote 4

The numbers reported in this section are based on the OIC’s statistics. The information may not reflect the statistics reported by institutions due to the discrepancies in the methodology used.

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