Immigration, Refugees and Citizenship Canada

Overall performanceFootnote 1

Immigration, Refugees and Citizenship Canada (IRCC)Note de bas de page 2 showed a similar performance as the previous year despite an increase of 16.3% in requests received. This report provides comparative statistics for the last three periods (2012-2015).

Workload

IRCC received by far the highest number of requests (36,066) under the Access to Information Act (the Act), representing 50.0% of total requests received across government in 2014-2015. It is also an increase of 16.3% compared to the 29,281requests received in 2013-2014. The majority of requests were from the business sector (52.3%), followed by the public (36.5%).

IRCC completed 33,524 requests during this reporting period. The completion rateNote de bas de page 3 was 90.2%, which is higher than the government-wide rate, which was 85.1%. In 2013-2014, the completion rate for IRCC was 89.8%. IRCC also received 899 informal requests in 2014-2015 and 43.8% of these were completed within 30 days. The number of consultations received by IRCC from other federal government institutions increased from 178 to 222, an increase of 24.7%.

In 2014-2015, IRCC processed 1,615,772 pages, representing an increase of 30.2% in comparison to the previous period. The average number of pages processed per completed request increased marginally from 48 in 2013-2014 to 50 in 2014-2015.

The information released by IRCC was mostly in electronic format: 29,164 requests in electronic format and 979 requests in paper format. This represents a significant reduction of 48.6% in the number of requests disclosed in paper format compared to the previous year where they had 1,906.

Table 1. Workload

Measures 2012-2013 2013-2014 2014-2015
Number of requests received 25,010 29,281 34,066
Annual change (%) - 17.1% 16.3%
Completed requests 26,020 27,407 33,524
Annual change (%) - 5.3% 22.3%
Number of consultations received (from other government institutions) 188 178 222
Annual change (%) - -5.3% 24.7%
Average number of pages processed per request completed 59 48 50
% of requests for which more than 1,000 pages were processed 0.3% 0.2% 0.2%

Request completion time

Timeliness

Figure 1 reveals that 69.3% of requests were completed within 30 days or less, which is higher than the results observed in 2013-2014 (67.2%). The percentage of requests completed between 61 and 120 days decreased by 3.7% from the previous period.

Figure 1: Request Completion Time

Figure 1: Request Completion Time

Text version

Figure 1 is a bar chart with vertical bars, representing the completion time by IRCC during each reporting period between 2012-2013 and 2014-2015. The results are as follows:

Completion time 2012-2013 2013-2014 2014-2015
30 days or less 74.62% 67.20% 69.33%
31-60 days 19.76% 23.72% 24.51%
61-120 days 4.25% 6.40% 3.73%
121-180 days 0.90% 1.25% 0.84%
181-365 days 0.43% 1.31% 1.08%
More than 365 days 0.03% 0.12% 0.51%
 

Extensions

IRCC took a total of 1,465 extensions in 2014-2015 compared to 1,531 in 2013-2014. The most common reason for taking an extension was interference with operations, for which 60.3% of the total extensions were claimed, followed by 37.7% for consultations, and 2.0% for third-party notice.

Figure 2 shows that 19.6% of the extensions taken in 2014-2015 were for 30 days or less, which is higher than the previous year. However, when compared to 2012-2013, the proportion of extensions taken for less than 30 days dropped significantly in 2013-2014. The proportion of extensions of 31 to 60 days decreased from 86.4% in 2013-2014 to 60.7% in 2014-2015.

Figure 2: Length of Extensions

Figure 2: Length of Extensions

Text version

Figure 2 is a bar chart with vertical bars, representing the length of extensions taken by IRCC during each reporting period between 2012-2013 and 2014-2015. The results are as follows:

Length of extensions 2012-2013 2013-2014 2014-2015
30 days or less 71.62% 6.60% 19.60%
31-60 days 21.75% 86.41% 60.68%
61-120 days 5.69% 3.85% 13.04%
121-180 days 0.79% 2.35% 4.57%
181-365 days 0.16% 0.78% 2.12%
More than 365 days 0.00% 0.00% 0.00%
 

Deemed refusals

In 2014-2015, the number of requests closed past the statutory deadline was 3,706, which accounts for 11.1% of all completed requests. This rate represents a “C” grade.Note de bas de page 4 Workload was invoked as the principal reason for overdue requests (for 97.9% of requests closed past the statutory federal deadline).

Figure 3 shows that 59.4% of overdue requests were late by 15 days or less, 8.6% of requests were late between 16 and 30 days and 8.9% were late between 61 and 120 days. 2.9% of overdue requests took more than 365 days to complete. In 2013-2014, 53.3% of overdue requests were responded within 15 days.

Figure 3: Lateness of Overdue Requests

Figure 3: Lateness of Overdue Requests

Text version

Figure 3 is a pie chart, representing the delayed days for overdue requests taken by IRCC in 2014-2015. The results are as follows:

Number of days 2014-2015
1 to 15 days 59.36%
16 to 30 days 8.55%
31 to 60 days 9.36%
61 to 120 days 8.88%
121 to 180 days 4.43%
181 to 365 days 6.56%
More than 365 days 2.86%
Total 100.0%
 

Disclosure

Percentage of requests for which information was disclosed

In 2014-2015, 30.8% of completed requests were entirely disclosed. This is lower than the previous period’s rate of full disclosure (33.4%) (see Figure 4). The rate for partially disclosed requests was 62.9% in 2014-2015 and 5.6% of requests were abandoned, representing 1,893 requests.

Figure 4: Level of Disclosure

Figure 4: Level of Disclosure

Text version

Figure 4 is a bar-chart with vertical bars, representing the entirely disclosed and disclosed in part requests as proportion of total requests completed by IRCC during each reporting period between 2012-2013 and 2014-2015. The results are as follows:

Disclosure 2012-2013 2013-2014 2014-2015
All disclosed 24.52% 33.36% 29.58%
Disclosed in part 62.64% 56.92% 60.50%
 

Exemptions

The average number of exemptions used per completed request increased slightly from 0.81 in 2013-2014 to 0.89 in 2014-2015 (see Table 2). The most used exemptions in 2014-2015 were section 19 (Personal Information) (48.6%), and section 15 (International Affairs and Defence) (29.8%), followed by section 16 (Law Enforcement and Investigations) (14.2%).

Table 2: Exemptions

Exemptions 2012-2013 2013-2014 2014-2015
Total number of exemptions 22,916 22,062 29,996
Total number of completed requests 26,020 27,407 33,524
Average number of exemptions per completed request 0.88 0.81 0.89

Complaints at the OIC

The number of complaints received by the OICNote de bas de page 5 in 2014-2015 against IRCC was 246, which is less compared to the 305 complaints received by our office in 2013-2014. Around 45% of complaints were refusals. Almost 51% of complaints received this reporting period were well-founded and resolved, while 14% were not well-founded. In addition, 26 complaints were discontinued and 31 were pending resolution.

Footnotes

Footnote 1

Overall performance is based on two primary indicators: % of requests completed within 30 days and % of requests that were fully disclosed.

Return to footnote 1 referrer

Footnote 2

The name of Citizenship and Immigration Canada was changed to Immigration, Refugee and Citizenship Canada.

Return to first footnote 2 referrer

Footnote 3

The completion rate was calculated using the number of received requests during the reporting period as well as outstanding requests from the previous period.

Return to first footnote 3 referrer

Footnote 4

The 2007-2008 OIC report card grading system was used to estimate the grade A= 0 to 5%; B= 5 to 10%; C=10 to 15%, D= 15 to 20%, F=20% and more.

Return to footnote 4 referrer

Footnote 5

The numbers reported in this section are based on the OIC’s statistics. The information may not reflect the statistics reported by institutions due to the discrepancies in the methodology used.

Return to footnote 5 referrer