Canadian Broadcasting Corporation

Canadian Broadcasting Corporation (CBC), as the national public broadcaster, provides radio and television services to Canadians, incorporating a range of programming in English, French and Aboriginal languages. CBC was part of the 70 institutions that became subject to the Access to Information Act in 2006 and 2007 under the Federal Accountability Act.

CBC received 154 requests during 2012-13, a decrease compared to 2011-12 (218 requests). Overall, CBC’s performance was stronger than the government-wide average, except for requests where all information is disclosed.

CBC completed 83.5%Footnote 1 of all requests in its inventory in 2012-13. The average time to complete a request was 38 days.Footnote 2 CBC noted in its annual report that more than 1,900 visits were registered on the Corporation’s Transparency and Accountability website, where already disclosed records of public interest are posted.

The number of pages processed per request went down significantly in 2012-13, with 82% of requests requiring 100 pages or less to process.

Table 1: Workload

Measures Reporting Period 2011-12 Reporting Period 2012-13 Difference
Number of requests received 218 154 -29.36%
Number of consultations received (from other government institutions) 35 29 -17.14%
Average number of pages processed per request closed 457 154 -303
% of requests for which more than 1000 pages were processed 4.05% 5.19% 1.14%
Note: The average number of pages processed per request closed and the percentage of requests for which more than 1,000 pages were are calculated from the total of requests completed for which the information was disclosed (in part or totally), exempted/excluded and for requests abandoned. It excludes requests completed for the following dispositions: no records exist, requests transferred and requests treated informally.

Timeliness

CBC closed 101 requests within 30 days, representing about 66.5% of requests closed during the reporting period 2012-13. This is about 13% lower than in 2011-12.Footnote 3

CBC was able to maintain its performance in terms of timeliness, as recorded in its 2011-12 report card, with only 1.32 percent of its requests completed past the statutory deadline in 2012-13Footnote 4 . This rate represents an “A” grade.Footnote 5

Each year, the OIC receives notices regarding the use of extensions for more than 30 days and compiles this information in order to generate statistics. In 2012-13, the OIC received 26 notices of extension from CBC, which represents a total of 26 separate extensions.

Extensions

In 2012-13, CBC took 42 extensions to close 152 requests. In 2011-12, 41 extensions were taken to complete 208 requests.

79% of the extensions taken were for more than 30 days.Footnote 6

57% of the extensions were for consulting with a third party (section 9(1)(c)).

Disclosure

Of the requests completed, 11.2% were disclosed entirely, which is similar to the last two reporting periods. In comparison, the government-wide disclosure rate was 21.6% in 2012-13.

The proportion of pages processed that were disclosed increased significantly (34.4%) between 2011-12 and 2012-13.

Table 2: Performance

Measures Reporting Period 2011-12 Reporting Period 2012-13 Difference
Completion of Requests
Completion rate 88.14% 83.52% -4.62%
Completion Time
% of requests closed within 30 days 79.81% 66.45% -13.36%
% of requests closed past statutory deadline 4.33% 1.32% -3.01%
% of consultations from government institution closed within 30 days 89.19% 96.30% 7.11%
% of extensions of 30 days or less 17.07% 21.43% 4.36%
Level of Disclosure
% of pages processed that were disclosed 24.43% 58.83% 34.40%
% of requests closed for which the information was disclosed entirely 11.06% 11.18% 0.12%
Note: The completion rate represents the number of requests completed divided by the total number of requests on hand, which includes the new requests received and the requests carried over from the previous reporting period.

Complaints

The number of complaints received by the OIC against CBC decreased in 2012-13 to 45 (in comparison to 71 in 2011-2012). Of the 56 complaints completed with findings in 2012-2013, 40 were considered well-founded and 16 not well-founded.

Footnotes

Footnote 1

As reported in CBC’s annual report on the administration of the Access to Information Act, all the requests that were carried over from the previous reporting period were closed in 2012-13 and all the 30 requests carried forward to the next reporting period were within the processing timelines established by the Act.

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Footnote 2

Based on response to parliamentary written question Q-485 and CBC’s annual report on the administration of the Access to Information Act.

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Footnote 3

This differs to the deemed refusal rate presented by CBC in its annual report 2012-13 (1.1%) because the calculation is different. The present proportion is only for requests that were closed in 2012-13.

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Footnote 4

This differs to the deemed refusal rate presented by CBC in its annual report 2012-13 (1.1%) because the calculation is different. The present proportion is only for requests that were closed in 2012-13.

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Footnote 5

The 2007-08 OIC report card grading system was used to estimate the grade: A=0 to 5%, B= 5 to 10%, C=10 to 15%, D=15% to 20%, F=more than 20%.

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Footnote 6

The consultation process under 9(1)(c) usually takes 60 days. All but one consultation undertaken by CBC in 2012-2013 with a third party took 60 days or less.

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