Appendix. Summary of performance, 24 institutions, 2012–2013

Institution Number of requests received (change from 2011–2012) Completion rate 1 Requests for which more than 1,000 pages were processed 2 Requests completed within 30 days Proportion of requests completed past the statutory deadline 3 Proportion of requests completed past the statutory deadline:
grade 4
Average number of days to complete a request 5 Requests for which all information was disclosed
AANDC 648 (+37.87%) 85.23% 11.07% 69.18% 0% A 47 26.48%
CBSA 3,147 (+68.65%) 83.05% 2.27% 70.67% 11.93% C 43.5 44.97%
CPC 105 (+40%) 88.82% 5.65% 39.26% 25.93% F 301 18.52%
CRA 3,137 (+40.23%) 82.90% 6.91% 48.52% 14.53% C 64 14.04%
CBC 154 (-29.36%) 83.52% 5.19% 66.45% 1.32% A 38 11.18%
CFIA 405 (+40.14%) 71% 3.70% 43.66% 27.04% F 83 10.99%
CIC 25,010 (+21.56%) 95.57% 0.32% 74.62% 6.61% B 30 24.52%
CSC 785 (+57.63%) 80.73% 1.19% 73.31% 11.66% C 54.4 25.28%
ESDC 746 (+28.84%) 73.43% 5.84% 49.84% 7.78% B N/A 36.83%
EC 1,827 (+28.57%) 90.73% 3.30% 65.91% 11.49% C 46 11.27%
DFO 547 (+49.45%) 73.18% 8.19% 59.16% 5.52% B 52 18.10%
DFATD 1,148 (+28.70%) 68.63% 2.84% 42.69% 23.43% F 188 9.49%
HC 1,765 (+0.11%) 74.27% 5.63% 48.19% 26.05% F 99 13.56%
IC 741 (+50.61%) 89.49% 13.39% 64.19% 15.12% D 127 10.35%
JUS 343 (+3.63%) 77.64% 8.64% 72.14% 21.05% F 78 12.07%
LAC 900 (+9.62%) 84.28% 17.96% 74.37% 2.75% A N/A 33.98%
ND 2,044 (+24.26%) 76.98% 1.58% 48.29% 5.82% B 63.1 19.25%
NRCan 769 (+114.80%) 78.34% 3.90% 60.26% 3.49% A 61 26.93%
PCO 780 (+46.07%) 83.24% 1.07% 58.07% 0.28% A 60 4.83%
PS 494 (+36.09%) 83.42% 9.93% 65.69% 6.49% B 66 6.69%
PWGSC 810 (+10.05%) 74.38% 11.94% 42.31% 8% B 105 15.87%
RCMP 1,218 (-15.06%) 66.73% 5.71% 35.47% 56.94% Red alert 115 13.35%
TC 2,197 (+271.74%) 56.74% 2.20% 34.39% 21.42% F 119 10.99%
TBS 301 (-14.97%) 84.38% 11.11% 63.27% 4.94% A 71 11.73%
All institutions 55,145 (+27.67%) 85.92% 2.85% 64.82% 10.67% C N/A 21.63%

Footnotes

Footnote 1

The completion rate represents the number of requests completed divided by the total number of requests in the inventory (new requests received and requests carried over from the previous year). The completion rate is especially useful because it gives an idea of an institution’s backlog and of its performance for the next reporting period.

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Footnote 2

This includes requests completed for which the information was disclosed (in total or in part) and exempted/excluded, and for abandoned requests. It excludes the following categories of completed requests: no records exist, requests transferred and requests treated informally.

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Footnote 3

The proportion of requests completed past the statutory deadline is the proportion of requests completed during the year after the 30-day or extended deadline has passed, including requests carried over from the previous year. It does not include overdue requests that are still open at the end of the reporting period.

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Footnote 4

The grade is based on the rating scale in the Commissioner’s 2007–2008 report cards: A=0–5 percent; B=5–10 percent; C=10–15 percent; D=15–20 percent; and F=more than 20 percent. “Red alert” is reserved for very high proportion of requests completed past the statutory deadline.

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Footnote 5

The average number of days to complete a request is based on the responses given by the institutions to the parliamentary written question 485.

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