CAPA Meeting

Suzanne Legault, December 3, 2012

2011-2014 Strategic Plan

  • A Leading Access to Information Regime;
  • Exemplary Service Delivery to Canadians;
  • An Exceptional Workplace.

http://www.oic-ci.gc.ca/eng/abu-ans_cor-inf-inf-cor-stategic-planning-plan-strategique_2011-2014.aspx

Reverse the Declining Trends in Timeliness and Disclosure

Time to Complete Requests

Time to Complete Requests

Text Version

This graph shows how long it takes to complete requests over nine fiscal years: from 2002-2003 to 2010-2011. There are two time frames represented: 30 days and more than 30 days.

In 2002-2003, 69.03 percent of the requests were completed in 30 days and 30.97 percent of the requests were completed in more than 30 days.

In 2003-2004, 63.93 percent of the requests were completed in 30 days and 36.07 percent of the requests were completed in more than 30 days. In 2004-2005, 61.73 percent of the requests were completed in 30 days and 39.27 percent of the requests were completed in more than 30 days.

In 2005-2006, 59.64 percent of the requests were completed in 30 days and 40.36 percent of the requests were completed in more than 30 days. In 2006-2007, 57.77 percent of the requests were completed in 30 days and 42.23 percent of the requests were completed in more than 30 days.

In 2007-2008, 57.24 percent of the requests were completed in 30 days and 42.76 percent of the requests were completed in more than 30 days.

In 2008-2009, 57.06 percent of the requests were completed in 30 days and 42.94 percent of the requests were completed in more than 30 days.

In 2009-2010, 56.1 percent of the requests were completed in 30 days and 43.9 percent of the requests were completed in more than 30 days.

In 2010-2011, 56.9 percent of the requests were completed in 30 days and 43.1 percent were completed in more than 30 days.

Disposition

Disposition

Text Version

This graph shows how requests were disposed of over nine fiscal years: from 1996-1997 to 2010-2011. There are 4 categories represented: all disclosed, disclosed in part, all excluded and all exempted.

In 1996-1997, 33.9 percent of the requests were disclosed in full, 34.8 percent were disclosed in part, 0.6 percent were all excluded and 3.4 percent were all exempted.

In 1997-1998, 33.9 percent of the requests were disclosed in full, 35.7 percent were disclosed in part, 0.8 percent were all excluded and 2.9 percent were all exempted.

In 1998-1999, 39.8 percent of the requests were disclosed in full, 33.7 percent were disclosed in part, 0.8 percent were all excluded and 2.9 percent were all exempted.

In 1999-2000, 40.5 percent of the requests were disclosed in full, 33.7 percent were disclosed in part, 0.3 percent were all excluded and 2.8 percent were all exempted.

In 2000-2001, 37.5 percent of the requests were disclosed in full, 35.6 percent were disclosed in part, 0.3 percent were all excluded and 3 percent were all exempted.

In 2001-2002, 32.6 percent of the requests were disclosed in full, 40.4 percent were disclosed in part, 0.4 percent were all excluded and 2.7 percent were all exempted.

In 2002-2003, 29.57 percent of the requests were disclosed in full, 40.86 percent were disclosed in part, 0.4 percent were all excluded and 2.53 percent were all exempted.

In 2003-2004, 28.15 percent of the requests were disclosed in full, 41.91 percent were disclosed in part, 0.87 percent were all excluded and 3.15 percent were all exempted.

In 2004-2005, 27.1 percent of the requests were disclosed in full, 43.17 percent were disclosed in part, 0.62 percent were all excluded and 2.48 percent were all exempted.

In 2005-2006, 28.43 percent of the requests were disclosed in full, 46.25 percent were disclosed in part, 0.69 percent were all excluded and 1.63 percent were all exempted.

In 2006-2007, 23.1 percent of the requests were disclosed in full, 49.71 percent were disclosed in part, 0.51 percent were all excluded and 1.34 percent were all exempted.

In 2007-2008, 17.78 percent of the requests were disclosed in full, 55.4 percent were disclosed in part, 0.86 percent were all excluded and 2.07 percent were all exempted.

In 2008-2009, 17.95 percent of the requests were disclosed in full, 56.26 percent were disclosed in part, 0.92 percent were all excluded and 1.92 percent were all exempted.

In 2009-2010, 15.79 percent of the requests were disclosed in full, 61.56 percent were disclosed in part, 0.74 percent were all excluded and 1.6 percent were all exempted.

In 2010-2011, 19.60 percent of the requests were disclosed in full, 56.3 percent were disclosed in part, 0.8 percent were all excluded and 1.4 percent were all exempted.

Top 5 Exemptions

Top 5 Exemptions

Text Version

This graph shows the proportion of the top 5 exemptions cited in refusal complaints: from 2002-2003 to 2010-2011. These exemptions are included in various sections of the Access of the Information Act. Since a single complaint may cite multiple exemptions, the sum of all percentages exceeds 100 percent.

The top 5 exemptions represented are: Personal Information (S.19), International Affairs/Defense (S. 15), Operations of government (S. 21), Law enforcement and investigations (S. 16) and Third party information (S. 20).

Section 19:

26 percent in 1996-1997,

32 percent in 1997-1998,

29.3 percent in 1998-1999,

28 percent in 1999-2000,

28 percent in 2000-2001,

32.6 percent in 2001-2002,

32.6 percent in 2002-2003,

32.3 percent in 2003-2004,

32.1 percent in 2004-2005,

30.5 percent for 2005-2006,

30.2 percent for 2006-2007,

29.5 percent for 2007-2008,

31.2 percent for 2008-2009,

33.9 percent for 2009-2010 and 36.5 percent for 2010-2011.

Section 15:

4.8 percent in 1996-1997,

5 percent in 1997-1998,

5.3 percent in 1998-1999,

5 percent in 1999-2000,

5.4 percent in 2000-2001,

6.9 percent in 2001-2002,

7 percent in 2002-2003,

6.5 percent in 2003-2004,

7.6 percent in 2004-2005,

11.9 percent for 2005-2006,

14.5 percent for 2006-2007,

20.4 percent for 2007-2008,

20.2 percent for 2008-2009,

22 percent for 2009-2010 and 15.4 percent for 2010-2011.

Section 21:

16.5 percent in 1996-1997,

11.8 percent in 1997-1998,

15.9 percent in 1998-1999,

17.6 percent in 1999-2000,

18.6 percent in 2000-2001,

16.5 percent in 2001-2002,

16.4 percent in 2002-2003,

17.8 percent in 2003-2004,

16.1 percent in 2004-2005,

15.7 percent for 2005-2006,

14.9 percent for 2006-2007,

13.8 percent for 2007-2008,

13.5 percent for 2008-2009,

11.8 percent for 2009-2010 and 12.8 percent for 2010-2011.

Section 16:

7.4 percent in 1996-1997,

8.2 percent in 1997-1998,

7.9 percent in 1998-1999,

6.8 percent in 1999-2000,

8.1 percent in 2000-2001,

7.6 percent in 2001-2002,

8.6 percent in 2002-2003,

9.9 percent in 2003-2004,

12.7 percent in 2004-2005,

12.5 percent for 2005-2006,

11.7 percent for 2006-2007,

12 percent for 2007-2008,

12.8 percent for 2008-2009,

12.1 percent for 2009-2010 and 13.4 percent for 2010-2011.

Section 20:

28 percent in 1996-1997,

23 percent in 1997-1998,

24.4 percent in 1998-1999,

26 percent in 1999-2000,

23.9 percent in 2000-2001,

20 percent in 2001-2002,

18.8 percent in 2002-2003,

15.4 percent in 2003-2004,

15.5 percent in 2004-2005,

13.3 percent for 2005-2006,

12.3 percent for 2006-2007,

9.2 percent for 2007-2008,

8.4 percent for 2008-2009,

8.1 percent for 2009-2010 and 7.8 percent for 2010-2011.

Open Dialogue on Modernizing the Act

  • Launched on Friday, September 28, 2012;
  • The dialogue will run until December 21, 2012;
  • Report on the dialogue in the Fall 2013.

Conducting Efficient, Fair and Confidential Investigations

By Type of Complaint

By Type of Complaint

Text Version

This pie chart shows the proportion of various types of complaint we registered in 2011–2012. The chart shows the proportion for each of three categories of complaint we receive: Clockwise from the top right, the first section shows 30 percent administrative complaints; the next 3 percent Cabinet confidence exclusion complaints; and the last 67 percent refusal complaints.

Long Standing Complaints

Long Standing Complaints
Text Version

This bar chart shows the number of long standing complaints we registered in November 17, 2008, March 31, 2009, March 31, 2010, March 31, 2011 and March 31, 2012. November 17, 2008: 1,594 long standing complaints were open. March 31, 2009: 1,105 long standing complaints were open and 489 were closed. March 31, 2010: 387 long standing complaints were open and 1,207 were closed. March 31, 2011: 115 long standing complaints were open and 1,479 were closed. March 31, 2012: 65 long standing complaints were open and 1,529 were closed.

Total Complaints Across Time

Total Complaints Across Time

Text Version

This table shows total complaints across time of the Canadian Broadcasting Corporation (written as CBC), Canada Revenue Agency (written as CRA), and delegation complaints. The left-most column lists the six calendar years that are measured, and seventh section for total. They are pre-2008, 2008-2009, 2009-2010, 2010-2011, 2011-2012, 2012-2013. There is an asterisk, superscripted to the right of 2012-2013. The top-most row lists the three complaint categories that are measured, and a fourth section for total. The complaint categories are CBC, CRA, and delegation. There are numbers throughout the rest of the table. At the bottom left of the table there is a statement that begins with an asterisk. It reads: “FY 2012-13 is a partial year ending August 31, 2012.” These are the figures within the table: For pre-2008, total is 43, CBC is 8, CRA is 2, and delegation is 23. For 2008-2009, total is 135, CBC is 68, CRA is 6, and delegation is 27. For 2009-2010, total is 202, CBC is 27, CRA is 42, and delegation is 89. For 2010-2011, total is 363, CBC is 77, CRA is 59, and delegation is 75. For 2011-2012, total is 639, CBC is 41, CRA is 127, and delegation is 99. For 2012-2013, total is 607, CBC is 17, CRA is 89, and delegation is 49. For Total, total is 1989, CBC is 238, CRA is 325, and delegation is 362.

Status of the Inventory of Complaints on September 26, 2012

Status of the Inventory of Complaints on September 26, 2012

Text Version

This pie chart shows the status of the inventory of complaints on September 26, 2012.

The chart shows the proportion for each of three categories of complaint we receive: Clockwise from the top right, the first section shows 1716 refusal complaints (87 percent); the next 225 administrative complaints (11 percent); and the last 45 Cabinet confidence exclusion complaints (2 percent).

Median turnaround time in days

Administrative:

  • In 11-12: 159
  • In 12-13: 88

Refusal:

  • In 11-12: 419
  • In 12-13: 378

Overall:

  • In 11-12: 276
  • In 12-13: 234

Meetings

  • Meetings with coordinators of the institutions against which we are receiving the most complaints;
  • Meetings with requesters that file the most complaints;