Our Structure

The Information Commissioner, Suzanne Legault, is supported by an Assistant Commissioners, Complaints Resolution and Compliance, Andrea Neill, and a Director General, Corporate Services, Layla Michaud (Interim).

The Office has three branches:

The Complaints Resolution and Compliance Branch carries out investigations and dispute resolution efforts to resolve complaints. It assesses the performance of federal institutions and conducts systemic investigations.

The Systemic Issues and Policy Unit assesses the performance of federal institutions concerning access to information, conducts systemic investigations and analyses, and provides strategic advice and direction to the Office to address systemic and policy issues.

The Intake and Early Resolution Unit was introduced as part of the Office's efforts to strengthen and streamline its complaints-handling process to eliminate its historical backlog of cases and to improve service to Canadians and federal institutions. It carries out the initial assessment of complaints; establishes the order of priority and prepares files for investigation; investigates more straightforward complaints, usually administrative in nature; and tries to reach a solution that satisfies both the complainant and the institution. The unit is an integral component of the Office's case management model.

The Complaints Resolution Team is responsible for the investigation of complaints from individuals and organizations who believe that federal government institutions covered by the Access to Information Act have not complied with their access to information obligations, under the Act. This team investigates complaints submitted by complainants after April 1, 2010. Complaints may be submitted where Institutions refuse the release of information and/or apply specific and/or partial exemptions and/or exclusions under the Act. The mandate of this unit is to provide thorough, unbiased and private investigations with respect to these types of complaints.

The Strategic Case Management Team was created in November 2008 to address the inventory of complaints predating April 1, 2008. Based on the strategies and approaches recommended by the multi-disciplinary Inventory Assessment Team struck in October 2008, complaints in the inventory are being investigated with a view to eliminating the inventory.

The Corporate Services Branch provides guidance and advice to senior management on strategic issues.

The Access to Information and Privacy Unit is responsible processing all requests for information pursuant to the Access to Information and Privacy Acts.

The Human Resources Unit oversees all aspects of human resources management and provides advice to managers and employees on human resources issues.

The Information Management and Technology Unit is responsible for organizing and managing a variety of services and initiatives in information management and for providing technology support and direction for the entire Office.

The Strategic Communications and Parliamentary Affairs Unit manages the Office's external relations with the public, media, government and Parliament.

The Strategic Planning, Finance and Administration Unit provides strategic and corporate leadership in areas of financial management, internal audit, information management and security.

The Legal Services Branch represents the Commissioner in court cases and provides legal advice on investigations, and legislative and administrative matters.

Our structure

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Our Structure

Home About Us Who we are What we do Our structure The Commissioner Corporate information Commissioner ad hoc Career Opportunities Legal Corner About the legislation Access to Information Act Your right to information under the Act Court Cases Investigations Notable investigation summaries Systemic Investigations Investigators Guide to Interpreting the ATIA Disposition Categories Practice Directions Parliamentary Activities Appearances before Parliamentary Committees Access to Information Act Reform Benchmarking Other documents Reports and Publications Annual Reports Special reports to Parliament RPP and DPR Reports Statistical Reports Other reports of interest Media Room News Releases Speeches Reading Room ATIA requests Consultations Other documents of interest The Right To Know Movement Its history Canada’s Right to Know Week Proactive Disclosure Travel expenses Hospitality expenses Contracts over $10,000 Position reclassifications Proactive Disclosure of Grants and Contributions over $25,000 Report on Annual Expenditures for Travel, Hospitality and Conferences Public Opinion Research Advertising Links RSS Feeds	Our Structure The Information Commissioner, Suzanne Legault, is supported by an Assistant Commissioners, Complaints Resolution and Compliance, Andrea Neill, and a Director General, Corporate Services, Layla Michaud (Interim). The Office has three branches: The Complaints Resolution and Compliance Branch carries out investigations and dispute resolution efforts to resolve complaints. It assesses the performance of federal institutions and conducts systemic investigations. The Systemic Issues and Policy Unit assesses the performance of federal institutions concerning access to information, conducts systemic investigations and analyses, and provides strategic advice and direction to the Office to address systemic and policy issues. The Intake and Early Resolution Unit was introduced as part of the Office's efforts to strengthen and streamline its complaints-handling process to eliminate its historical backlog of cases and to improve service to Canadians and federal institutions. It carries out the initial assessment of complaints; establishes the order of priority and prepares files for investigation; investigates more straightforward complaints, usually administrative in nature; and tries to reach a solution that satisfies both the complainant and the institution. The unit is an integral component of the Office's case management model. The Complaints Resolution Team is responsible for the investigation of complaints from individuals and organizations who believe that federal government institutions covered by the Access to Information Act have not complied with their access to information obligations, under the Act. This team investigates complaints submitted by complainants after April 1, 2010. Complaints may be submitted where Institutions refuse the release of information and/or apply specific and/or partial exemptions and/or exclusions under the Act. The mandate of this unit is to provide thorough, unbiased and private investigations with respect to these types of complaints. The Strategic Case Management Team was created in November 2008 to address the inventory of complaints predating April 1, 2008. Based on the strategies and approaches recommended by the multi-disciplinary Inventory Assessment Team struck in October 2008, complaints in the inventory are being investigated with a view to eliminating the inventory. The Corporate Services Branch provides guidance and advice to senior management on strategic issues. The Access to Information and Privacy Unit is responsible processing all requests for information pursuant to the Access to Information and Privacy Acts. The Human Resources Unit oversees all aspects of human resources management and provides advice to managers and employees on human resources issues. The Information Management and Technology Unit is responsible for organizing and managing a variety of services and initiatives in information management and for providing technology support and direction for the entire Office. The Strategic Communications and Parliamentary Affairs Unit manages the Office's external relations with the public, media, government and Parliament. The Strategic Planning, Finance and Administration Unit provides strategic and corporate leadership in areas of financial management, internal audit, information management and security. The Legal Services Branch represents the Commissioner in court cases and provides legal advice on investigations, and legislative and administrative matters.