Our Structure

The Office of the Information Commissioner of Canada has three branches:

The Complaints Resolution and Compliance Branch carries out investigations and dispute resolution efforts to resolve complaints. It assesses the performance of federal institutions and conducts systemic investigations.

  • The Intake and Early Resolution Unit was introduced as part of the Office's efforts to strengthen and streamline its complaints-handling process to eliminate its historical backlog of cases and to improve service to Canadians and federal institutions. It carries out the initial assessment of complaints; establishes the order of priority and prepares files for investigation; investigates more straightforward complaints, usually administrative in nature; and tries to reach a solution that satisfies both the complainant and the institution. The unit is an integral component of the Office's case management model.

  • The Complaints Resolution Team is responsible for the investigation of complaints from individuals and organizations who believe that federal government institutions covered by the Access to Information Act have not complied with their access to information obligations, under the Act. This team investigates complaints submitted by complainants after April 1, 2010. Complaints may be submitted where Institutions refuse the release of information and/or apply specific and/or partial exemptions and/or exclusions under the Act. The mandate of this unit is to provide thorough, unbiased and private investigations with respect to these types of complaints.

  • The Strategic Case Management Team was created in November 2008 to address the inventory of complaints predating April 1, 2008. Based on the strategies and approaches recommended by the multi-disciplinary Inventory Assessment Team struck in October 2008, complaints in the inventory are being investigated with a view to eliminating the inventory.

The Corporate Services Branch provides guidance and advice to senior management on strategic issues.

  • The Access to Information and Privacy Secretariat is responsible processing all requests for information pursuant to the Access to Information and Privacy Acts.

  • The Human Resources Unit * (*provided by TPSGC Shared HR Services) oversees all aspects of human resources management and provides advice to managers and employees on human resources issues.

  • The Information Management and Technology Unit is responsible for organizing and managing a variety of services and initiatives in information management and for providing technology support and direction for the entire Office.

  • The Public Affairs Unit manages the Office's external relations with the public, media, government and Parliament.

  • The Strategic Planning, Finance and Administration Unit provides strategic and corporate leadership in areas of financial management, internal audit, and security.

The Legal Services Branch represents the Commissioner in court cases and provides legal advice on investigations, and legislative and administrative matters.

This organizational chart shows the titles of the three senior officials at the Office of the Information Commissioner who report to the Information Commissioner: General Counsel and Director, Legal Services; Assistant Commissioner, Complaints Resolution and Compliance; and Director General, Corporate Services. Each title is enclosed in a box and these are displayed in a row below the box for the Information Commissioner above. The boxes are connected by single lines.

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This organizational chart shows the three branches at the Office of the Information Commissioner who report to the Information Commissioner: Complaints Resolution and Compliance; Corporate Services; and Legal Services. Each title is enclosed in a box and these are displayed in a row below the box for the Information Commissioner above. The boxes are connected by single lines.